Account Manager (Southeast)

Rxsight•Raleigh, NC

16h•Onsite

About The Position

The Account Manager (AM) is the sales lead for RxSight business in the assigned territory and owns territory performance. The role drives growth of the Light Adjustable Lens (LAL) by building trusted relationships with surgeons and practice staff, positioning premium technology to expand adoption, and optimizing patient flow to increase practice capacity. The AM translates the Area Sales Director’s strategic priorities into territory activities and keeps growth initiatives aligned with them. The AM leads strategic customer engagement through data-driven account plans, regional referral strategies, and close collaboration with Customer Success (CS) partners on site-level growth opportunities. The position includes ongoing territory business planning and site-specific business reviews. The AM gathers customer data to identify current and future practice-level opportunities, guide resource allocation, influence LAL penetration and same-store sales, and coordinate cross-functional efforts while serving as a trusted business partner to practices. This is a field-based position covering the Southeast area of the United States, based in Charlotte, NC, or Raleigh, NC. Regular local travel is required to support customers and team members throughout the region, so candidates must reside in or near those cities. The position has no direct reports but owns territory sales performance and leads account-level growth initiatives in coordination with cross-functional team members, including CS and Marketing.

Requirements

Minimum 5 years of commercial or sales experience in the ophthalmic, medical device, or healthcare industry.
Commercial and sales acumen, including the ability to build and execute account-level growth strategies that drive LAL adoption and same-store growth.
Working clinical and ophthalmic knowledge of practice workflows and patient-flow optimization, with the ability to guide and resolve clinic workflow issues to accelerate LAL adoption.
Ability to interpret and act on clinical and commercial performance data.
Demonstrated ability to co-lead strategic customer planning and execute business plans.
Knowledge of ophthalmic clinic and ASC operations, with emphasis on premium technology positioning.
Excellent written and verbal communication skills.
Ability to manage multiple projects and deliver results against LAL growth objectives.
Advanced skills with Microsoft Office Suite, word processing, spreadsheet software, CRM tools, and commercial database solutions.
Candidates must reside in or near Charlotte, NC, or Raleigh, NC, due to regular local travel requirements.
Complete the training requirements maintained in the position training plan, including the specified insider trading, anti-bribery and anti-corruption, and code of business conduct and ethics training within 30 days of hire and annually thereafter.

Nice To Haves

Bachelor’s degree in Business, Life Sciences, or a related field is preferred.
Experience in premium IOLs, refractive cataract workflows, or clinic/ASC optimization is a plus.
Demonstrated success in customer onboarding, business planning, or strategic account development roles is strongly preferred.
Familiarity with CRM tools, patient-flow design, and co-management network development is highly desirable.
CCOA, COMT, COA, or similar certifications are a plus but are not required.
Breadth of sales experience is valued.

Responsibilities

Execute the area's strategic priorities at the territory level, focusing daily selling and account activities on the highest-value growth opportunities.
Support strategic initiatives, programs, and new product introductions that contribute to LAL adoption and account-level performance growth.
Review territory performance through ongoing business planning, identifying LAL velocity, cycles, and at-risk trends within actionable timeframes.
Develop and manage site-level account plans aligned with area priorities and positive physician and patient experiences, in close collaboration with territory CS partners.
Implement and maintain CRM documentation for all accounts based on key engagement activities communicated by the Area Sales Director.
Lead regional OD referral engagement strategy to support the LAL patient pipeline.
Co-own and execute new-customer onboarding with CS partners, focusing on full team alignment and time to first implant as a key success measure.
Conduct formal account business reviews, benchmarking LAL adoption trends, clinical outcomes, and economic impact, and adapt reviews based on findings when necessary.
Partner with CS and the Area Sales Director to identify growth bottlenecks and develop adoption-focused solutions.
Coordinate account-level growth initiatives across assigned practices and cross-functional team members.
Achieve year-over-year LAL unit growth targets by account and execute onboarding plans and territory growth roadmaps in a timely manner.
Track OD network expansion and engagement, complete business reviews measuring adoption before and after implementation, and execute company-wide LAL adoption initiatives at account level.