Lead Service Technician - Anthem Everett

Greystar•Everett, MA

4d•$30 - $32•Onsite

About The Position

The Lead Service Technician leads and performs technical and mechanical work to ensure that apartments, buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident work orders and preventive maintenance, prepares vacant apartments for leasing and move-ins, manages maintenance materials and inventory, completes required inspections, and documents service work. The position works under the supervision of the Area Maintenance Manager. The technician also maintains grounds and common areas, supports cost-control efforts, follows safety and risk-management policies, inspects vendors’ work, and helps identify property maintenance and safety concerns. Work takes place both inside and outside throughout the community, including its amenities. Regular travel may be required to assist other properties or attend training and business meetings. A flexible schedule, including evening, weekend, and holiday on-call coverage across a pod of properties, is required.

Requirements

High school diploma, GED, or related experience and/or training.
EPA Type I and II or Universal certification for refrigerant recycling, where applicable to Certified Service Technicians.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Provide own hand tools unless prohibited by state law.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts, respond courteously, and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively and answer questions related to department operating policies.
Ability to work a flexible schedule, including on-call duties during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to travel regularly to assist other properties and attend training classes or business meetings as needed.

Responsibilities

Lead and perform resident-requested work orders and preventive maintenance by diagnosing problems and making repairs in accordance with established policies, timelines, procedures, safety standards, and code requirements.
Lead and perform the apartment make-ready process, including pre-move-out inspections, creating punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Track and manage maintenance inventory, return unused items to their designated locations, and order supplies and materials.
Monitor Leonardo 247, Entrata, and other required platforms to complete current and future property or unit inspections.
Complete timely, accurate, and complete documentation and paperwork for service requests.
Maintain grounds, common areas, and amenities by removing trash and debris, pressure-washing breezeways and pool areas, cleaning, and painting curbs and signage as needed.
Support cost-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Comply with safety and risk-management policies, attend routine safety meetings, complete required safety training, and promptly and accurately report accidents and incidents.
Inspect contractors’, vendors’, and other service providers’ work to verify it meets quality standards, scope, and specifications.
Assist with routine and periodic property inspections, identify safety and repair concerns, and communicate the property’s physical needs to management.
Follow company policies, regulatory requirements, organizational standards, and operational processes, and report violations or infractions.
Report equipment malfunctions, injuries, accidents, and other safety issues promptly.
Identify opportunities to improve efficiency and productivity and keep current with changes in technology, processes, and industry standards through appropriate training and research.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; a birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential weekly, monthly, and/or quarterly bonus programs for onsite property positions.