Lead Service Technician - Anthem Everett

Greystar Management Services•Everett, MA

2d•Onsite

About The Position

The Lead Service Technician leads and performs technical and mechanical work to ensure the property’s apartments, buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role performs and oversees resident service requests, preventive maintenance, apartment make-readies, inspections, maintenance inventory, and grounds upkeep, under the supervision of the Area Maintenance Manager. The position also documents work, supports cost control, checks vendor work, and helps identify safety, maintenance, and operational improvements. The role works both indoors and outdoors throughout the apartment community, including amenities, and requires regular travel to other properties, training, or business meetings as needed. The schedule is flexible and includes on-call coverage during evenings, weekends, and holidays over a pod of properties. Physical duties include standing, walking, sitting, bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas; working in all weather conditions; and moving up to 25 pounds independently or 50 pounds with assistance. The hourly range is $30.00–$32.00. The role may also be eligible for onsite property bonus programs. Benefits for full-time employees include medical, dental, vision, disability, and life insurance; paid time off; paid holidays; an onsite housing discount subject to availability; a paid sabbatical after 10 years of service and every five years thereafter; a 401(k) with company match up to 6% of pay after six months; paid parental leave; fertility benefit reimbursement; an employee assistance program; and optional critical illness, accident, hospital indemnity, pet insurance, legal, and charitable-giving benefits.

Requirements

High school diploma, GED, or related experience and/or training.
EPA Type I and II or Universal refrigerant-recycling certification applies to Certified Service Technicians.
Certifications required by state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Provide personal hand tools unless prohibited by state law, and be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts; respond courteously; and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Ability to work indoors and outdoors in all weather conditions.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to travel regularly to assist other properties, attend training, and attend business meetings as needed.
Ability to work a flexible schedule that includes on-call coverage during evenings, weekends, and holidays.

Responsibilities

Lead and perform resident-requested work orders and preventive maintenance by diagnosing problems and completing repairs in accordance with policies, timelines, procedures, safety standards, and code requirements.
Lead and perform apartment make-ready work, including pre-move-out inspections, preparing punch lists, scheduling vendors or contractors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Track and manage maintenance materials, supplies, equipment, and tools; return unused items and order supplies as needed.
Monitor required platforms, including Leonardo 247 and Entrata, and complete current and future property or unit inspections required by code, regulation, or policy.
Complete timely, accurate, and complete documentation and paperwork for service requests.
Maintain grounds, common areas, and amenities by removing debris, pressure-washing breezeways and pool areas, cleaning, and painting curbs and signage as needed.
Support cost-control programs by repairing parts when practical, avoiding waste, and using tools and equipment correctly.
Follow safety and risk-management policies, attend safety meetings and required training, and promptly and accurately report accidents and incidents.
Inspect work performed by contractors, vendors, and service providers to verify quality, materials, services, scope, and specifications.
Assist with routine and periodic property inspections, identify safety and risk concerns, maintain the property in good repair, and communicate physical property needs to management.
Follow policies and procedures, monitor compliance with regulatory requirements and operational standards, and report violations or infractions.
Report equipment malfunctions, injuries, accidents, and other safety issues promptly.
Identify opportunities to improve efficiency and productivity.
Keep current with industry technology, processes, standards, and relevant professional information, and apply that knowledge to the role.

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Paid time off
Paid holidays
Onsite housing discount at Greystar-managed communities, subject to discount and unit availability
Paid sabbatical after 10 years of service and every five years thereafter
401(k) with company match up to 6% of pay after six months of service
Paid parental leave
Fertility benefit reimbursement up to $10,000, including adoption or surrogacy
Employee assistance program
Critical illness coverage
Accident coverage
Hospital indemnity coverage
Pet insurance
Legal plans
Charitable giving program and benefits
Potential weekly, monthly, and/or quarterly bonus programs for onsite property positions