Lead Service Technician (Field & Shop Lead)

Wastequip • Jurupa Valley, CA

3d • Hybrid

About The Position

Wastequip WRX is seeking a Lead Service Technician to support our Jurupa Valley operation. This role is responsible for delivering high-quality field service while also leading and guiding the service team within the shop when not in the field. The Lead Service Technician serves as a working leader, supporting the Service Manager by driving daily execution, technician productivity, and a strong customer experience.

Requirements

• Proven experience servicing compactors, balers, or similar equipment
• Strong diagnostic skills in hydraulic, electrical, and mechanical systems
• Basic welding and fabrication skills
• Valid driver’s license with a clean driving record

Nice To Haves

• Experience leading or mentoring technicians
• OSHA 10 certification
• Forklift certification
• CPR / First Aid certification

Responsibilities

• Perform preventative, routine, and emergency repairs on compactors, balers, and related equipment
• Diagnose and repair hydraulic, electrical, and mechanical systems
• Complete work safely, on time, and to quality standards
• Minimize customer downtime through efficient repair execution
• Act as the floor leader when in the service center
• Provide daily direction and support to technicians
• Help prioritize work and ensure jobs move efficiently
• Reinforce standards for productivity, quality, and safety
• Identify and escalate operational issues to the Service Manager
• Train and mentor junior technicians
• Support onboarding and skill development
• Lead by example with strong work ethic and accountability
• Help build a high-performance, team-oriented culture
• Drive personal and team productivity
• Provide feedback to improve scheduling, routing, and workflow
• Support achievement of labor utilization and turnaround targets
• Escalate delays, parts issues, or capacity constraints early
• Promote and enforce a safety-first culture
• Ensure compliance with company and OSHA requirements
• Maintain safe, clean, and organized work areas and service vehicles
• Represent Wastequip WRX professionally at customer sites
• Communicate clearly on: Scope of work, Repair timelines, Service recommendations
• Support customer satisfaction and identify additional service opportunities
• Communicate parts requirements accurately and proactively
• Help reduce downtime caused by parts availability issues
• Ensure jobs are completed fully and closed out properly
• Maintain accurate service records and documentation
• Communicate effectively with dispatch and the Service Manager
• Ensure work orders reflect accurate job status and completion

Benefits

• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up Medical Plans
• Prescription (Rx) Insurance
• Health Savings Account (HSA)
• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
• Vision Insurance
• Flexible Spending Accounts (FSA’s)
• Health Care FSA
• Dependent Care FSA
• Company Paid Base Life Insurance
• Company Paid Accident, Death & Dismemberment Insurance
• Company Paid Business Travel Accident Insurance
• Company Paid Disability Insurance
• Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
• 401(K) Retirement Plan with 50% Company Match
• Voluntary Pet Insurance
• Vacation and Personal/Sick Time
• Paid Grandparent Leave
• Paid Bonding Leave
• Adoption Assistance
• Education Assistance (Tuition Reimbursement)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed