Seasonal Service Shop Technician Lead

evo • Denver, CO

1d • Onsite

About The Position

The Service Shop Lead is responsible for leading day-to-day operations and supporting the Service Shop team in maintaining a high level of efficiency and customer satisfaction. This role involves guiding the work of Service Shop & Rental Associates, ensuring the timely completion of tasks, and assisting with customer inquiries.

Requirements

• High school diploma or equivalent required; additional coursework or certifications in retail management is a plus.
• Previous experience in a leadership or lead role within a service shop or rental environment
• Proficiency in using standard office and communication tools.
• Leadership, adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management.
• Embodies, honors, and lives our core values: The Great 8

Responsibilities

• Provide guidance to Service Shop & Rental Associates, ensuring a positive and collaborative work environment.
• Oversee the daily workflow of the service shop, assigning tasks to associates and ensuring the timely completion of tunes, mounts, and rental preparations.
• Assist in addressing customer inquiries, concerns, and requests, ensuring a high level of customer satisfaction.
• Supervise the maintenance and cleanliness of rental equipment, ensuring it meets the highest standards.
• Provide training to new and existing Service Shop & Rental Associates, ensuring they are well-equipped to handle their responsibilities.
• Work closely with the Service Shop Supervisor to coordinate activities with technicians, mechanics, and other team members for efficient service delivery.
• Assist in monitoring and managing inventory levels for rental equipment and service shop supplies.
• Implement and enforce quality control measures to ensure the accuracy and completeness of service and rental processes.
• Provide hands-on support to associates in performing tunes, mounts, and other service tasks as needed.
• Facilitate effective communication within the team, ensuring everyone is informed about daily tasks and any changes in procedures.

Benefits

• Sick leave
• 40 hours volunteer paid time off
• Employee discount and access to pro deals on most the products we sell
• Time together outside, volunteer activities, community events, ride days and annual retreat

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED