Seasonal Service Shop Technician Lead
About The Position
evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together. The Service Shop Lead is responsible for leading day-to-day operations and supporting the Service Shop team in maintaining a high level of efficiency and customer satisfaction. This role involves guiding the work of Service Shop & Rental Associates, ensuring the timely completion of tasks, and assisting with customer inquiries.
Requirements
- High school diploma or equivalent required; additional coursework or certifications in retail management is a plus.
- Previous experience in a leadership or lead role within a service shop or rental environment
- Proficiency in using standard office and communication tools.
- Leadership, adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management.
- Embodies, honors, and lives our core values: The Great 8
Responsibilities
- Provide guidance to Service Shop & Rental Associates, ensuring a positive and collaborative work environment.
- Oversee the daily workflow of the service shop, assigning tasks to associates and ensuring the timely completion of tunes, mounts, and rental preparations.
- Assist in addressing customer inquiries, concerns, and requests, ensuring a high level of customer satisfaction.
- Supervise the maintenance and cleanliness of rental equipment, ensuring it meets the highest standards.
- Provide training to new and existing Service Shop & Rental Associates, ensuring they are well-equipped to handle their responsibilities.
- Work closely with the Service Shop Supervisor to coordinate activities with technicians, mechanics, and other team members for efficient service delivery.
- Assist in monitoring and managing inventory levels for rental equipment and service shop supplies.
- Implement and enforce quality control measures to ensure the accuracy and completeness of service and rental processes.
- Provide hands-on support to associates in performing tunes, mounts, and other service tasks as needed.
- Facilitate effective communication within the team, ensuring everyone is informed about daily tasks and any changes in procedures.
Benefits
- Sick leave
- 40 hours volunteer paid time off
- Employee discount and access to pro deals on most the products we sell
- Time together outside
- volunteer activities
- community events
- ride days and annual retreat
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
