Lead Service Technician

Heritage Service Group • New Orleans, LA

9d

About The Position

Heritage Service Group is hiring a Lead Service Technician to maintain, service, and repair commercial cooking equipment and commercial refrigeration, including grills, fryers, ovens, ice machines, reach-in and walk-in coolers, and freezers. Technicians diagnose, troubleshoot, and repair kitchen equipment, refrigeration, and/or HVAC systems, while keeping customers and the branch office informed about repair status and communicating parts information to the branch.

The role requires completing service calls accurately and promptly with a safety mindset, auditing truck stock to ensure required parts are available, and maintaining the service vehicle, tools, and uniforms in accordance with company policies and procedures. Technicians must meet on-call requirements. The stated pay rate is $31.00–$39.00 per hour. Heritage Service Group describes itself as a commercial kitchen equipment repair service company with more than 600 employees across 31 locations.

Requirements

• At least three years of experience in commercial kitchen repair and/or refrigeration/HVAC service and repair.
• Must be at least 18 years of age.
• Valid driver's license and a driving record that aligns with the company's safety standards.
• Satisfactory background check and drug screen.
• Ability to work independently.
• Strong attention to detail.
• Excellent communication and soft skills.
• Good driving record.

Nice To Haves

• Electrical, installation, and mechanical background.
• Journeyman license and/or CFESA certification; these are not required.

Responsibilities

• Diagnose, troubleshoot, and repair commercial kitchen equipment, refrigeration, and/or HVAC.
• Communicate repair status updates to customers and the branch office.
• Communicate parts information to the branch.
• Complete service calls accurately, in a timely manner, and with a safety mindset.
• Audit truck stock to ensure required parts are stocked.
• Maintain the service vehicle, tools, and uniforms in accordance with company policies and procedures.
• Meet on-call requirements.

Benefits

• Sign-on bonus for qualified or experienced technicians.
• On-call pay.
• Company vehicle, cell phone, uniforms, meters, and test equipment.
• Continuing education and industry certification.
• 401(k) and profit sharing.
• Paid holidays and vacation.
• Medical and dental benefits.
• Company-paid short-term disability and long-term disability insurance.
• Company-paid life insurance.
• Town Shares Program participation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed