Lead Server - The Residence at Great Woods

LCB Senior Living•Norton, MA

1d•$21 - $22•Onsite

About The Position

The Lead Server supervises the day-to-day operation of the residents’ dining room and dining experience to support resident satisfaction. The role oversees meal service in dining rooms, function rooms, and other designated service areas, and helps ensure dining spaces are clean, prepared, properly staffed, and ready for service. The Lead Server works across the culinary services department and assists the Culinary Services Director with efficient department operations. The position includes supporting and training food servers, assisting with staffing and scheduling, participating in hiring and personnel management, and coordinating with kitchen staff, the Executive Director, and culinary colleagues. The Lead Server also helps plan events, order supplies, maintain dining-room inventories, and ensure residents’ needs are anticipated and met. The role is full-time at The Residence at Great Woods in Norton, Massachusetts, with an hourly wage of $21–$22 based on experience.

Requirements

High school diploma or equivalent.
At least three years of experience in the food service field.
At least one year of supervisory experience.
Current ServSafe certificate.
Knowledge of a culinary services environment.
Ability to communicate professionally.
Working knowledge of all kitchen equipment.

Nice To Haves

Successful completion of a reputable food management course.
Experience with buffet catering.

Responsibilities

Promote the Residence and LCB Senior Living’s mission and core values to residents, visitors, coworkers, and the surrounding community.
Represent the community positively and interact with potential residents, family members, and professionals to support community occupancy.
Oversee meal service in the dining room, function rooms, and other designated areas.
Oversee dining-room cleanliness, preparation, training, and staffing.
Assist the Culinary Services Director with efficient operation of the culinary services department and work in its areas as needed.
Communicate with the Executive Director and culinary staff and attend meetings as requested.
Coordinate with kitchen staff to ensure requested sick trays and room trays are ready on time.
Maintain the proper order of service for meals and assist with table service as needed.
Assist with associate scheduling, event planning, and ordering supplies.
Interview, hire, counsel, and terminate dining-room personnel in accordance with company policies and guidelines.
Conduct and monitor orientation and ongoing training for food servers.
Monitor maintenance, printing, and distribution of daily menus.
Ensure the dining room is ready for service according to LCB standards and that resident needs are anticipated and met promptly.
Ensure dining staff comply with the company uniform policy.
Greet residents during dinner and supper service and follow the schedule for each meal period.
Assist residents to their tables and fulfill seating needs as requested.
Assist dining-room staff with pre-bussing, dessert service, clearing, and resetting the dining room.
Monitor dining-room inventories, including food-service supplies, utensils, glassware, china, and linens, and communicate replenishment needs to the manager.
Supervise and secure the closing of the dining area at the appropriate time.