Lead SDOH Community CARES Strategist

CVS Health•Pittsburgh, PA

1d•$46,988 - $102,000

About The Position

The Social Determinants of Health (SDOH) Community Strategist leads local implementation of the Social Impact and Community CARES strategy for Aetna Better Health of Pennsylvania. The role uses community insight, social-risk data, and stakeholder input to identify service gaps, develop measurable partnerships, facilitate Community Health Councils, expand closed-loop referrals, and align community solutions with member, market, quality, regulatory, and growth priorities. The position supports community investments and targeted pilots, maintains partner information and documentation, monitors engagement and outcomes, and translates results into insights and updates for leadership, state and accreditation evidence, presentations, and proposals. It also represents the organization in community settings and escalates partnership, compliance, data-quality, capacity, reputational, or member-access risks. The role is full-time, with 40 anticipated weekly hours and travel within the assigned market or region up to 50% of the time.

Requirements

Three or more years of experience in Medicaid, managed care, public health, social services, community engagement, health equity, or community-based programs.
Demonstrated experience building community partnerships and using data or stakeholder feedback to guide program decisions.
Strong communication, facilitation, presentation, organization, relationship management, and problem-solving skills.
Ability to manage multiple priorities, maintain accurate documentation, work independently, and collaborate within a matrixed organization.
Proficiency with Microsoft Office and the ability to learn partnership, referral, reporting, and customer-relationship systems.
Ability to travel within the assigned market or region up to 50% of the time, with reliable transportation and occasional schedule flexibility.
Bachelor’s degree or equivalent relevant experience in public health, social work, health administration, human services, community development, business administration, or a related field.

Nice To Haves

Master’s degree in a related field and/or five years of prior Medicaid managed care experience.
Knowledge of social determinants of health, health equity, culturally responsive engagement, and community-focused care.
Experience facilitating councils or coalitions and managing community investments, agreements, or closed-loop referral partnerships.
Experience measuring partnership outcomes and contributing to executive, regulatory, accreditation, or proposal reporting.
Familiarity with the Community Resource Directory, Power BI, Quickbase, social-risk analytics, or related tools.

Responsibilities

Implement the Social Impact and Community CARES strategy within the assigned market or region.
Use social-risk data, referral trends, community assessments, and stakeholder input to identify priority populations, service gaps, and partnership opportunities.
Build and manage relationships with community-based organizations, faith-based organizations, government agencies, providers, coalitions, and advocacy groups.
Evaluate partners and advance appropriate engagement models, including sponsorships, agreements, closed-loop referrals, community investments, and outcomes-based partnerships.
Facilitate Community Health Councils to define community gaps, incorporate lived experience, establish measurable solutions, and monitor progress.
Support community investments through due diligence, clear deliverables, performance monitoring, partner feedback, and required reporting.
Expand closed-loop referral capabilities and maintain accurate priority-partner information in the Community Resource Directory.
Collaborate with internal teams to align community solutions with member needs, quality and population-health goals, accreditation standards, state requirements, and market priorities.
Document activities and monitor engagement, reach, referrals, service access, deliverables, partner performance, and community or health outcomes.
Translate results into actionable insights, impact stories, leadership updates, state and accreditation evidence, presentations, and proposal support.
Design or support targeted pilots addressing documented social needs, and represent the organization in community meetings, coalitions, and public forums.
Escalate partnership, compliance, data-quality, capacity, reputational, or member-access risks and support timely corrective action.