Lead Sales (Key Holder)

Williams-Sonoma • Phoenix, AZ

19h

About The Position

The Lead Sales (Key Holder) inspires customers to express themselves in their homes and brings the brand to life by helping them discover products suited to the way they entertain. The role drives sales through customer connections and service, and provides daily support to the management team. During manage-on-duty shifts, the Lead Sales helps ensure the store meets financial, service, visual, replenishment, cleanliness, safety, and back-of-house standards. The position also models effective sales generation and customer service and supports a fair, dignified, and respectful environment for all associates.

Full-time associates are expected to have open availability to meet business needs. Part-Time Flex associates must be available for at least two regularly scheduled weekend shifts and two weekday shifts; additional availability is needed to be scheduled for 20 or more hours weekly. Weekend availability must cover two separate days.

Requirements

• Effective communication, organization, and leadership skills.
• Proven ability to motivate and influence others through personal actions and examples.

Nice To Haves

• 1–3 years of retail sales experience, with shift supervision experience preferred.
• 1–2 years of experience in home-related design, visual merchandising, or stockroom responsibilities preferred; specialty retail experience is preferred but not required.

Responsibilities

• Create engaging customer experiences by sharing expertise on enhancing the home.
• Support the management team with opening and closing routines, register functions, and back-office procedures.
• Supervise store operations to help meet financial goals and ensure associates provide World-Class service.
• Ensure visual, replenishment, cleanliness, safety, and back-of-house standards during manage-on-duty shifts.
• Perform the Selling Captain role, modeling sales generation and customer service for sales associates and prioritizing the customer experience.
• Maintain an environment where associates are treated fairly and with dignity and respect, in accordance with the People First Philosophy.

Benefits

• Discount on all Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
• Cross-brand and cross-functional career opportunities.
• Online learning opportunities through brand-specific resources and WSI University.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed