About The Position
The Lead Sales (Key Holder) inspires customers to express themselves in their homes and brings the West Elm brand to life by helping customers discover products suited to the way they entertain. The role drives sales by building customer connections and fostering lasting relationships with the brand. It supports store management, supervises associates and store operations during manage-on-duty shifts, and helps maintain an excellent customer experience and store standards.
Requirements
- Effective communication, organization, and leadership skills.
- Ability to motivate and influence others through personal actions and examples.
- Must be mobile on the sales floor for extended periods.
- Must be able to lift and mobilize medium to large items up to 75 lbs. using appropriate equipment and safety techniques.
- Full-time associates are expected to have open availability to meet business needs.
Nice To Haves
- 1–3 years of retail sales experience, with shift supervision experience preferred.
- 1–2 years of experience in home-related design, visual merchandising, or stockroom responsibilities preferred; specialty retail experience is preferred but not required.
Responsibilities
- Create engaging customer experiences by sharing expertise on enhancing the home.
- Support the management team with opening and closing routines, register functions, and back-office procedures.
- Provide supervision to help the store meet financial goals and ensure associates deliver World-Class service.
- Maintain visual, replenishment, cleanliness, safety, and back-of-house standards during manage-on-duty shifts.
- Perform the Selling Captain role, modeling sales generation and customer service and prioritizing the customer experience.
- Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with the People First Philosophy.
Benefits
- Competitive compensation package; anticipated pay range is $18.00–$20.00 per hour.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
