Lead Sales (Key Holder), Full Time, Edina - West Elm
About The Position
The Lead Sales (Key Holder) inspires customers to express themselves at home and brings the West Elm brand to life by helping customers discover products that suit the way they entertain. The role drives sales by building customer connections and loyalty. It also supports store management, supervises associates during manage-on-duty shifts, and helps ensure the store meets service, financial, visual, replenishment, cleanliness, safety, and back-of-house standards. The position requires mobility on the sales floor and the ability to lift and move items weighing up to 75 pounds using appropriate equipment and safety techniques. Full-time associates are expected to have open availability to meet business needs.
Requirements
- Effective communication, organization, and leadership skills.
- Proven ability to motivate and influence others through personal actions and examples.
- Must be able to remain mobile on the sales floor for extended periods.
- Must be able to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
- Full-time associates are expected to have open availability to meet the needs of the business.
Nice To Haves
- 1–3 years of retail sales experience; shift supervision experience preferred.
- 1–2 years of experience in home-related design, visual merchandising, or stockroom responsibilities preferred; specialty retail experience is preferred but not required.
Responsibilities
- Create engaging customer experiences by sharing expertise on enhancing the home.
- Support the management team with opening and closing routines, register functions, and back-office procedures.
- Supervise store operations to help meet financial goals and ensure associates provide World-Class service to guests.
- Ensure visual, replenishment, cleanliness, safety, and back-of-house standards are met during manage-on-duty shifts.
- Perform the Selling Captain role, modeling sales generation and customer service while prioritizing the customer experience.
- Maintain an environment where associates are treated fairly and with dignity and respect, in accordance with the People First Philosophy.
Benefits
- Competitive compensation; anticipated pay range is $17.00–$19.00 per hour.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
