Lead Sales (Key Holder), Full Time, West Elm Southlake

Williams-Sonoma • Southlake, TX

6h

About The Position

The Lead Sales (Key Holder) inspires customers to express themselves in their homes and brings the brand to life by helping them discover products suited to the way they entertain. The role drives sales by sparking connections and building lasting customer relationships. The Lead Sales associate supports store management and supervises store operations during manage-on-duty shifts while modeling sales generation and customer service.

Requirements

• Effective communication, organization, and leadership skills.
• Proven ability to motivate and influence others through personal actions and examples.
• Must be able to remain mobile on the sales floor for extended periods.
• Must be able to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
• Full-time associates are expected to have open availability to meet business needs.

Nice To Haves

• 1–3 years of retail sales experience; shift supervision experience preferred.
• 1–2 years of experience in home-related design, visual merchandising, or stockroom responsibilities preferred; specialty retail experience is preferred but not required.

Responsibilities

• Create engaging customer experiences by sharing expertise on enhancing the home.
• Support the management team with opening and closing routines, register functions, and back-office procedures.
• Provide supervision to help ensure the store meets financial goals and associates deliver World-Class service.
• Ensure visual, replenishment, cleanliness, safety, and back-of-house standards are met during manage-on-duty shifts.
• Perform the Selling Captain role effectively and model sales generation and customer service for sales associates, prioritizing the customer experience.
• Maintain an environment where associates are treated fairly and with dignity and respect in accordance with the People First Philosophy.

Benefits

• Generous discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
• Cross-brand and cross-functional career opportunities.
• Online learning opportunities through brand-specific resources and WSI University.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed