Lead Sales (Key Holder)

Williams-Sonoma • Albuquerque, NM

1d

About The Position

The Lead Sales (Key Holder) inspires customers to express themselves in their homes and brings the brand to life by helping customers discover products that suit the way they entertain. The role drives sales by building customer connections and lasting relationships with the brand. It provides daily operational support to the management team, including opening and closing routines, register functions, and back-office procedures. During manage-on-duty shifts, the Lead Sales helps ensure the store meets financial, service, visual, replenishment, cleanliness, safety, and back-of-house standards. The position also models effective selling and customer service, supervises associates, and supports a fair and respectful workplace consistent with the company’s People First Philosophy.

The position requires mobility on the sales floor for extended periods and the ability to lift and move items weighing up to 75 pounds using appropriate equipment and safety techniques. Full-time associates are expected to have open availability to meet business needs. Part-Time Flex associates must meet specified weekday and weekend availability requirements.

Williams-Sonoma, Inc. offers a range of benefits depending on position and location. The role is not eligible for relocation assistance, and the company will not sponsor employment-based immigration for this position.

Requirements

• Effective communication, organization, and leadership skills.
• Proven ability to motivate and influence others through personal actions and examples.
• Ability to remain mobile on the sales floor for extended periods.
• Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
• Full-time associates must have open availability to meet business needs.

Nice To Haves

• 1–3 years of retail sales experience; shift supervision experience is preferred.
• 1–2 years of experience in home-related design, visual merchandising, or stockroom responsibilities is preferred.
• Specialty retail experience is preferred but not required.

Responsibilities

• Create engaging customer experiences by sharing expertise on enhancing the home.
• Support the management team with opening and closing routines, register functions, and back-office procedures.
• Supervise store operations to help meet financial goals and ensure associates provide world-class customer service.
• Ensure visual, replenishment, cleanliness, safety, and back-of-house standards during manage-on-duty shifts.
• Perform the Selling Captain role, modeling sales generation and customer service for sales associates and prioritizing the customer experience.
• Maintain an environment where associates are treated fairly and with dignity and respect, in accordance with the People First Philosophy.

Benefits

• Discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
• Cross-brand and cross-functional career opportunities.
• Online learning opportunities through brand-specific resources and WSI University.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed