Lead Sales Supervisor - Tri-City Center

See’s Candies•Redlands, CA

About The Position

See’s Candies is seeking a Retail Sales Lead Supervisor to help lead the sales team and ensure smooth operation of the Tri-City Center retail shop. The role provides guidance to team members, drives sales initiatives, maintains excellent customer service, and oversees day-to-day store activities. The supervisor reports to the Shop Manager and works closely with the Shop Management Team. The position supports a positive, sales-focused, and customer-focused retail environment while upholding See’s Candies’ company guidelines, policies, values, and standards. The pay rate is $25.08 per hour. Applicants must be able to carry out the essential physical functions of the job and work flexible hours, including weekends and holidays.

Requirements

At least 1 year of retail supervisory experience.
Proven success developing, motivating, training, and coaching employees.
Excellent customer service, communication, and organizational skills.
Strong cash-handling and merchandising abilities.
Ability to follow, implement, and enforce company policies and procedures.
Strong work performance.
Proven ability to grow the business by identifying sales opportunities and developing a sales-driven team.
Ability to learn new technologies quickly and manage change efficiently, proactively, and positively.
Physical ability to pack candy, stock shelves, ring sales, stand or walk throughout the shift, and frequently lift up to 25 pounds.
Flexibility to work varied hours, including weekends and holidays.
Internal applicants must be in good standing.

Responsibilities

Assist the Shop Manager in leading the retail team and fostering a sales-focused and customer-focused environment.
Motivate and guide team members to achieve individual and collective sales goals.
Oversee day-to-day retail location operations in accordance with company guidelines.
Ensure compliance with visual merchandising standards and product presentation requirements.
Help resolve customer and employee concerns professionally and promptly.
Assist with training and developing team members on company programs, policies, and procedures.
Create a positive, welcoming atmosphere for customers through effective engagement.
Assist with cash-handling, company asset protection, and banking procedures.
Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
Assist with inventory management, including maintaining accuracy and appropriate inventory levels and communicating inventory needs and trends to management.
Submit required paperwork promptly, including payroll approvals and other administrative tasks.
Perform other duties as assigned.