Lead Sales & Guest Experience Associate

European Wax Center- Houston River Oaks • Houston, TX

12d

About The Position

The Lead Sales & Guest Experience Associate is a high-performance, developmental role focused on sales culture, center flow, and real-time coaching. The associate models strong sales behavior, helps peers improve their results, and provides shift leadership when management is not in the building. This is a leadership development position, not a formal management role; it does not involve disciplinary actions or paperwork. The role is intended to prepare associates for advancement to Assistant Center Manager and beyond.

The position requires a flexible schedule covering morning and evening shifts, work on the opposite shifts of management three to four times per week, at least one full weekend day (Saturday or Sunday) every week, and availability for emergency shift coverage. The associate also helps maintain the center’s visual standards and reports operational needs to the Center Manager.

European Wax Center is a beauty lifestyle brand offering waxing services and beauty products at more than 1,000 centers in the United States. UPMA Group is a franchise partner that emphasizes guest experience, associate development, and career growth.

Requirements

• Demonstrated ability to exceed sales goals and manage KPIs.
• Previous experience in a high-volume retail or service environment.
• Proficiency with POS systems and Microsoft Excel.
• Basic math skills.
• Ability to influence and coach peers without formal authority.
• Reliability, punctuality, self-motivation, and a calm, logical approach under pressure.
• Availability for flexible morning and evening shifts, at least one full weekend day weekly, and emergency shift coverage.
• Interest in developing leadership skills and progressing toward an Assistant Center Manager role.
• Passion for the EWC brand culture.

Responsibilities

• Model high-performance sales behavior and demonstrate how to sell Wax Passes.
• Provide shift leadership when management is not in the building.
• Coach peers in real time to help them overcome objections and improve sales results.
• Help maintain the center’s visual standards, including the lobby and Wax Suites.
• Report center needs directly to the Center Manager.
• Work a variety of morning and evening shifts, including shifts opposite management three to four times per week.
• Work at least one full weekend day (Saturday or Sunday) every week.
• Provide emergency shift coverage when needed.
• Stay proactive during downtime and handle high-stress situations calmly.

Benefits

• Guaranteed starting base pay of $15 per hour plus uncapped commission and bonuses.
• Pay increase opportunities twice a year based on performance.
• Access to medical, dental, and vision benefits.
• 40% discount on products.
• Free waxing.
• Paid training.
• Associate referral cash bonuses.
• Management team support and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed