Lead Sales Associate / Customer Service Representative

WellBiz Brands • Ft. Lauderdale, FL

11d

About The Position

Drybar is hiring a lead retail sales associate/customer service representative to provide excellent customer service to clients in its blow-dry-only beauty business. The role focuses on sales, lead outreach, member conversion, and retention, working with the Marketing Team on effective lead-conversion strategies. The position requires an outgoing, organized, results-oriented person who can communicate confidently with customers and internal personnel, manage multiple tasks, and work flexible hours, including nights, weekends, and holidays.

Requirements

• Customer-service orientation with a focus on member retention.
• Results-oriented and metrics-driven.
• Basic computer skills.
• Ability to multitask.
• Outgoing, positive, cheerful, engaging, energetic, and resourceful disposition.
• Strong verbal and written communication skills.
• Strong interpersonal skills to communicate confidently with internal personnel and customers.
• Excellent organization, problem-solving, and project-management skills.
• Ability to work flexible days and hours, including nights, weekends, and holidays.

Nice To Haves

• At least 1 year of sales experience preferred.
• MindBody Software experience is a plus.

Responsibilities

• Manage lead outreach and contact prospective members.
• Work with the Marketing Team on best practices for lead-conversion strategies.
• Provide customer service with a focus on member retention.

Benefits

• Competitive compensation plan with hourly rate and commissions.
• Paid time off, vacation, and sick leave.
• Free monthly services.
• Membership sales bonus.
• Flexible hours.
• Discounts on all retail products.
• Clear career path for professional growth.
• Ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed