Lead Sales Associate / Customer Service Representative

Drybar Shops • Salt Lake City, UT

8d • $13 - $29

About The Position

Drybar is a blow-dry bar focused exclusively on blowouts. The Sales Associate / Customer Service Representative creates an exceptional guest experience as a welcoming point of contact. The role includes assisting clients with check-in, appointments, and payments; recommending retail products and memberships; providing information about services and promotions; and keeping front-desk operations running smoothly. The position supports the salon team and helps maintain a clean, organized, and professional front-desk area.

Requirements

• At least one year of experience in a fast-paced, customer-focused environment, such as retail, sales, hospitality, or customer service.
• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• A passion for delivering exceptional, personalized customer service.
• Ability to multitask, prioritize responsibilities, and stay organized in a busy environment.
• Comfort working at a fast pace while maintaining attention to detail.
• Professional, positive demeanor, including under pressure.
• Basic technical proficiency and ability to learn and operate POS and booking systems.
• Ability to stand and/or walk for extended periods during shifts lasting 6–8 hours.

Nice To Haves

• Experience with point-of-sale (POS) systems is strongly preferred.
• Previous salon or spa experience is a plus, but not required.

Responsibilities

• Welcome guests and create a warm, inviting first impression.
• Manage check-ins, appointments, payments, and front-desk operations.
• Recommend retail products and promote Drybar memberships.
• Provide accurate information about services, pricing, and promotions.
• Resolve guest concerns professionally and efficiently.
• Support the salon team to ensure smooth daily operations.
• Maintain a clean, organized, and professional front-desk area.

Benefits

• Competitive earning potential of $13–$29 per hour, depending on performance.
• Free monthly blowouts.
• Membership sales bonuses.
• Flexible scheduling.
• Discounts on all retail products.
• Career growth opportunities with a clear path for advancement.
• Ongoing training and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED