Lead Safety & Security Officer

Marriott Vacations Worldwide • Williamsburg, FL

4d • Onsite

About The Position

The Lead Safety & Security Officer conducts key-control audits; monitors electronic key boxes; issues and receives master keys, radios, and beepers; and ensures these items are kept secure. The officer patrols all areas of the property, assists guests with room access, and monitors closed-circuit televisions and alarm systems. The role responds to accidents, contacts emergency medical services or administers first aid/CPR as required, and assists guests and associates during emergencies. The officer notifies appropriate individuals about accidents, attacks, and other incidents; diffuses disturbances; calls for outside assistance when necessary; resolves safety hazards; escorts unwelcome persons from the property; and responds to vehicle accidents and thefts.

The position documents security and loss-prevention incidents, completes shift summaries and daily activity reports, maintains confidentiality of reports and documents, and releases information only to authorized individuals. It also provides paperwork to associates who require outside medical treatment and types, proofreads, copies, and uploads security reports. The officer reports accidents, injuries, and unsafe work conditions to a manager and completes required safety training and certifications.

The role requires professional guest service, clear communication, accurate written documentation, positive working relationships, and compliance with company policies, quality standards, and confidentiality requirements. It involves standing, sitting, or walking for extended periods or a full shift, and handling objects weighing up to 10 pounds without assistance. A flexible schedule including evenings, weekends, and holidays is required. The stated hourly rate is $22.30.

Requirements

• Attention to customer service and a professional, pleasant personality.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand, sit, or walk for an extended period or for an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Ability to speak clearly and professionally and prepare and review written documents accurately.

Responsibilities

• Conduct key-control audits and monitor electronic key boxes.
• Issue and receive master keys, radios, and beepers and ensure their safekeeping.
• Patrol all areas of the property and assist guests with room access.
• Monitor closed-circuit televisions and alarm systems.
• Respond to accidents, contact emergency medical services, or administer first aid/CPR as required.
• Assist guests and associates during emergency situations.
• Notify appropriate individuals about accidents, attacks, and other incidents.
• Diffuse guest and associate disturbances and call for outside assistance when necessary.
• Complete incident reports for security and loss-prevention incidents.
• Resolve safety hazards, escort unwelcome persons from the property, and respond to vehicle accidents and thefts.
• Call for assistance using proper code responses.
• Complete loss-prevention shift summaries and daily activity reports.
• Maintain confidentiality of reports and documents and release information only to authorized individuals.
• Provide appropriate paperwork to associates requiring outside medical treatment.
• Type, proofread, copy, and upload security reports.
• Report accidents, injuries, and unsafe work conditions to a manager and complete safety training and certifications.
• Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect company assets, and safeguard proprietary information.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests according to company standards.
• Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Build positive working relationships, support team goals, and listen and respond appropriately to associate concerns.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• Free on-site associate parking during the shift.
• Uniform laundering for Front Office, Engineering, and Housekeeping.
• Discounts at on-site Food & Beverage outlets.
• Work shoe credit through Shoes for Crews twice a year.
• Bi-annual team-building events.
• Quarterly celebrations, Associate of the Month, and Associate Appreciation Week.
• Guest Satisfaction Survey awards of up to $100 a month if department-specific goals are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed