Lead Room Service Ambassador
About The Position
The Lead Room Service Ambassador oversees daily operations of Call Center staff and Room Service Ambassadors as assigned by the Clinical Supervisor. The role assists the Supervisor with clinical and service orientation, training, performance monitoring, recognition, and staff education. It monitors service quality, consistency, timeliness, and presentation through assigned audits and daily monitoring, and supports stewardship of departmental food-service assets. The Lead Room Service Ambassador maintains proficiency with the Downstream Computer system for entering patient meal orders, monitors office equipment maintenance, and orders office supplies and forms. The role maintains a strong working relationship with the Kitchen and an understanding of its processes to monitor patient meal delivery services. It also serves as a liaison among nursing units, outside agencies, patients, visitors, and the Food and Nutrition Department.
Requirements
- Knowledge of basic math, writing, speaking, and computer skills to complete reports and necessary documentation.
- Leadership qualities necessary to direct employees.
- Interpersonal skills for interacting with Mission Partners, visitors, and patients.
- Excellent written and verbal communication skills to represent the Food and Nutrition Services Leadership Team with hospital staff, patients, visitors, and outside agencies.
- Working knowledge of Windows programs, the hospital-supported email program, the Hospital Information System, and the Foodservice Information System.
- Knowledge of therapeutic nutritional guidelines to assess the accuracy of meal orders.
- Ability to adjust daily schedules and reassign duties in response to call-ins.
- Ability to document and report disciplinary issues accurately and professionally.
- Analytical ability to prioritize own and others' workloads and ensure timely task completion.
Nice To Haves
- Previous experience as a Room Service Ambassador or in a related field.
- Demonstrated on-the-job leadership skills.
Responsibilities
- Oversee daily operations of Call Center staff and Room Service Ambassadors as assigned by the Clinical Supervisor.
- Assist the Supervisor with staff orientation, training, performance monitoring, recognition, and education.
- Monitor service quality, consistency, timeliness, and presentation through assigned audits and daily monitoring.
- Support stewardship of departmental assets related to food service.
- Use the Downstream Computer system to enter patient meal orders and maintain proficiency with the system.
- Monitor maintenance of office equipment and order necessary office supplies and forms.
- Maintain a strong working relationship with the Kitchen and understand its processes to monitor patient meal delivery services.
- Serve as a liaison between nursing units, outside agencies, patients, visitors, and the Food and Nutrition Department.
- Adjust daily schedules and reassign duties when employees call in.
- Document and report disciplinary issues to the Manager or Supervisor for follow-up.
Benefits
- Comprehensive, market-competitive total rewards package, including benefits, compensation, recognition, and well-being offerings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
