Lead Retail Sales Associate

Country Music Foundation•Nashville, TN

2d•Onsite

About The Position

The Country Music Hall of Fame and Museum, a non-profit educational organization chartered by the state of Tennessee, is seeking a Lead Sales Associate for its retail department. The retail department manages three independent retail locations and an art gallery within the museum, encompassing 8,800 square feet of selling space, and also handles e-commerce, wholesale, and product development. This department is crucial for generating revenue that supports the museum's operations. The Lead Sales Associate will be responsible for preparing store registers, closing at the end of business, and leading a team of Sales Associates. This role involves engaging with customers, selling merchandise, and educating guests about product features and museum exhibits. The position requires a strong understanding of the museum's brand, exhibits, and programs, as well as the ability to foster a positive and productive sales environment.

Requirements

High School graduate
1 - 2 years’ retail experience
Ability to multi-task and problem solve
Upbeat and energetic
Weekend and evening availability
Demonstrates empathy and a sense of ownership, actively striving to make another's experience better
Strong communication skills (oral, written and presentation)
Hands-on, initiator, and hard worker
High performer, driven through self-motivation and agility
Detail-oriented
A team player
Ethical, honest and accountable
Punctuality and reliability
Ability to uphold a strong attendance record.
Must be able to work a flexible schedule including weekends, evenings and some holidays
Standing required for almost entire work shift
Bend, lift, open, and move product up to 50 pounds as needed

Nice To Haves

Strong customer service skills
Outgoing and friendly personality
Knowledge of country music a plus
College degree or college courses in a related field a plus
1 – 2 year’s supervisory experience in a retail environment a plus

Responsibilities

Prepare store registers for the day and close at the end of business.
Lead a team of Sales Associates to engage with customers and guests.
Sell merchandise and inform customers about product features and information about CMHOF and its exhibits.
Bring positive recognition to CMHOF’s brand through professionalism, enthusiastic attitude and effective communication.
Complete daily opening and closing procedures with accuracy.
Ring up guests and provide great customer service.
Maintain a tidy and organized store and restock product in down times.
Provide customer-focused service; welcome customers to the store and assist them with requests.
Manage bank deposits, balance point of sale drawers and change orders.
Perform daily activities and tasks assigned by Keyholders and Management.
Protect the security of cash, inventory, and other assets according to company guidelines and directives.
Assist Management in execution of daily tasks and to maximize sales.
Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff.
Maintain a "team-oriented" outlook.
Be aware of daily sales goals and encourage team to meet them.
Communicate goals, procedures and customer service guidelines to Sales Associates.
Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs.
Perform other tasks as assigned from time to time by Store Management without hesitation.

Benefits

Medical, Dental, Vision, Life Insurance Options
Competitive Pay
Paid Vacation and Sick Days
Paid Floating Holidays (2)
Time and a Half Holiday Pay
401(K) with Up to 3% Employer Match
Employee Assistance Program (Free Counseling and Legal Services)
Eligibility for Public Service Student Loan Forgiveness
FREE 24/7 Downtown Parking and Transit Benefits
Continuing Professional Offerings
Complimentary Museum Admission (For Yourself, Family, and Friends)
Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
Opportunities to Attend Exhibit Openings, Concerts and Special Events
Employee Engagement Activities and Opportunities
FSA and Dependent Care Options
Volunteering and Community Engagement Opportunities