Lead Retail Sales Associate

Sunnyside•Montgomeryville, PA

About The Position

The Lead Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers on selecting cannabis products suited to their needs, while representing the company’s mission to normalize, professionalize, and revolutionize cannabis. The role sets an example in customer service, product knowledge, and state compliance to deliver a high-quality customer experience. It also supports onboarding and training new hires and reinforces compliance with company and regulatory requirements. The position combines customer service and sales with retail operations, including cash handling, inventory, order preparation, recordkeeping, store upkeep, and opening and closing procedures. The role also supports hourly team members through coaching, training, and escalation of employee relations concerns. Dispensaries are typically open seven days a week, and the role requires flexibility across opening and closing shifts, weekends, and holidays.

Requirements

High school diploma or equivalent.
1–2 years of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Ability to learn and professionally apply technical and product-related information in a consultative manner.
Ability to learn and understand cannabinoids and how they interact with the human body.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years old.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.

Nice To Haves

Cannabis experience is preferred.

Responsibilities

Assist Wellness Advisors with customer consultations and standard questions or complaints.
Educate customers about cannabis products and their varying effects on the human body to support product selection.
Use effective selling and cross-selling techniques to build customer baskets.
Verify customer identification and documentation.
Check that customer orders are accurate and dispensed promptly, including bag and receipt checks.
Label and package customer orders.
Handle cash accurately in the company Point of Sale system and follow standard operating procedures.
Investigate cash, POS, or product discrepancies and escalate or record them appropriately.
Troubleshoot technical issues or glitches in the POS system.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with regulatory and company standards.
Perform routine inventory counts and keep products organized and compliant.
Assist managers with organizing sales floor merchandise and product displays.
Follow company security measures and safety requirements.
Help maintain a clean and organized store for customers and team members.
Assist with onboarding and training Wellness Advisors and ensure day-to-day adherence to company policies, procedures, and state and local laws.
Escalate employee relations issues to management promptly.
Perform store opening and closing tasks, including preparing registers, managing morning and closing inventory, and completing required inventory reports.
Complete shift checklists.