Lead Retail Sales Associate

Verilife•State College, PA

12h

About The Position

The Lead Wellness Advisor advises recreational and medicinal customers and caregivers on cannabis products, serves as an ambassador for the company’s mission to normalize, professionalize, and revolutionize cannabis, and sets an example in customer service, product knowledge, and state compliance. The role supports a best-in-class customer experience and assists with onboarding and training new hires while upholding state and company rules and regulations. The position combines customer service, team support, retail operations, compliance, and problem solving. Lead Wellness Advisors assist managers with team development, scheduling and business fundamentals, sales trends, and talent management. Dispensaries are typically open seven days a week, and the role requires flexibility across opening and closing shifts, weekends, and holidays.

Requirements

High school diploma or equivalent.
1–2 years of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and the ability to engage with customers.
Demonstrated ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to learn and understand cannabinoids and how they interact with the human body.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.

Nice To Haves

Cannabis experience preferred.

Responsibilities

Assist Wellness Advisors with customer consultations and standard questions or complaints.
Educate customers about cannabis products and their varying impacts on the human body to support product selection.
Use effective selling and cross-selling techniques to build baskets.
Verify customer documentation and identification.
Help verify the accuracy of customer orders, perform bag and receipt checks, and ensure orders are dispensed promptly.
Label and package customer orders.
Handle cash accurately in the company Point of Sale system according to Standard Operating Procedures.
Investigate cash, POS, or product discrepancies and escalate or record them appropriately.
Troubleshoot technical issues or glitches in the POS system.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Perform routine inventory counts and ensure product stock is organized and compliant.
Assist managers with organizing sales-floor merchandise and product displays.
Follow store security measures and safety requirements according to company SOPs.
Help keep the store organized and clean for customers and team members.
Assist with onboarding and training Wellness Advisors and ensure day-to-day compliance with company policies, procedures, and state and local laws.
Escalate employee-relations issues to management promptly.
Perform ad hoc store opening and closing procedures, including preparing registers, managing morning and closing inventory, and completing required inventory reports.
Complete shift checklists.