Lead Retail Sales Associate

Sunnyside•Newark, OH

About The Position

The Lead Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers on selecting cannabis products, while representing the company’s mission to normalize and professionalize cannabis. The role sets an example in customer service, product knowledge, and regulatory compliance to provide a high-quality customer experience. It also supports onboarding and training new employees and helps ensure adherence to company policies and applicable regulations. This is a dynamic retail role combining customer service, teamwork, technical troubleshooting, sales, inventory, and store operations. The position contributes to team leadership and development, including coaching and escalating employee relations issues, and supports business fundamentals such as scheduling, identifying sales trends, and reporting. Dispensaries are typically open seven days a week, and flexibility across opening and closing shifts, weekends, and holidays is valued.

Requirements

High school diploma or equivalent.
One to two years of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to learn and understand cannabinoids and how they interact with the human body.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years of age.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.

Nice To Haves

Cannabis experience is preferred.
Experience leading and managing hourly team members, including recruiting, onboarding, training, employee relations, and coaching.
Skills in effective scheduling, identifying sales trends, business writing, and reporting.
Skills in conflict resolution, self-discipline, critical thinking, and problem solving.
Experience interviewing, selecting, and managing hourly talent.

Responsibilities

Assist Wellness Advisors with customer consultations and standard questions or complaints.
Educate customers about cannabis products and their varying effects to support product selection.
Use effective selling and cross-selling techniques to build customer baskets.
Verify customer documentation and identification.
Verify order accuracy before dispensing; perform bag and receipt checks.
Label and package customer orders.
Handle cash accurately in the company’s Point of Sale system in accordance with Standard Operating Procedures.
Investigate cash, POS, or product discrepancies and escalate or record them appropriately.
Troubleshoot technical issues or glitches in the POS system.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with regulatory and company standards.
Perform routine inventory counts and ensure product stock is organized and compliant.
Assist managers with organizing sales-floor merchandise and product displays.
Follow company procedures for store security and safety compliance.
Help keep the store organized and clean for customers and team members.
Assist with onboarding and training Wellness Advisors and support day-to-day compliance with company policies, procedures, and state and local laws.
Escalate employee relations issues to management in a timely manner.
Perform ad hoc store opening and closing tasks, including preparing registers, managing morning and closing inventory, and completing inventory reports.
Complete shift checklists.