Part-Time Lead Retail Sales Associate

FIGS • New York, NY

9h • $20 - $24

About The Position

FIGS is hiring a part-time Community Hub Lead (Key Holder) to provide customers with an engaging, memorable in-store shopping experience and assist with store operations. The role reports directly to the General Store Manager. The Lead supports customers with product selection and purchases, helps maintain store standards and inventory, and assists with store events and sales goals. The position also includes team coaching and serving as Manager-on-Duty when the Store Manager or Assistant Store Manager is not present.

The role requires a flexible schedule, including weekends and holidays. Employees must be available to work Black Friday and from the second week of December through the end of the holiday season, as defined annually. The hourly pay range is $20 to $24; the actual rate depends on factors including relevant skills, qualifications, and experience. Benefits eligibility depends on hours worked and length of service. The posting states that the listed additional compensation and benefits are available only to full-time employees.

Requirements

• At least 2 years of retail sales experience.
• Flexible availability, including weekends and holidays.
• Availability to work Black Friday and during the specified holiday-season period from the second week of December through the season's end.
• Excellent interpersonal and communication skills.
• Fluency in English.
• Basic retail math and computer skills.
• Attention to detail and problem-solving ability in a fast-paced environment.
• Comfort working in a fast-paced, changing environment.
• Ability to embody the FIGS brand ethos.

Nice To Haves

• Conversational Spanish.
• Shopify POS experience.
• A positive attitude and ability to have fun and boost positive vibes.

Responsibilities

• Welcome customers and engage them in meaningful conversations about the FIGS brand and mission.
• Educate customers about products, including fabric, fit, and function.
• Help customers find the appropriate style, size, and color, and suggest complementary products.
• Anticipate customer needs and deliver an exceptional in-store experience.
• Support purchases, returns, and exchanges at the cash wrap.
• Assist with opening and closing the store.
• Maintain store appearance by organizing merchandise, stocking the sales floor, and keeping the store clean.
• Participate in inventory management, including cycle counts and sharing replenishment insights.
• Track sales to help ensure daily goals are met.
• Support planning and execution of in-store events and initiatives.
• Train, coach, and mentor team members, provide real-time feedback, and foster a positive growth-oriented culture.
• Serve as Manager-on-Duty when the Store Manager or ASM is absent, ensuring smooth operations and resolving issues promptly.
• Follow safety, loss prevention, and cash-handling procedures and comply with company policies.
• Share feedback with store leadership and headquarters about sales trends, customer insights, and operational needs.

Benefits

• FIGS Employee Stock Purchase Plan discount for voluntary stock purchases; the posting limits the listed additional compensation and benefits to full-time employees.
• Comprehensive well-being benefits and perks, including premium medical, dental, and vision coverage and access to wellness services through Breethe and Classpass.
• FIGS-sponsored life and disability insurance.
• 401(k) program with company match up to the first 6% of the employee's contribution.
• Baby-bonding support, including parental leave, new-parent care meals, and a transition back to work for primary caregivers.
• Personalized 50% discount code for FIGS products and a separate code offering family and friends 25% off site-wide.
• Access to FIGS Vet and discounted pet insurance.
• Benefits eligibility depends on hours worked and length of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed