Part Time Lead Retail Sales Associate

Live Parallel•Miami, FL

About The Position

The Lead Retail Sales Associate takes ownership of operational tasks and influences others. As a product and industry expert in a Parallel retail location, this role provides knowledgeable, exceptional service and helps ensure the store is a welcoming place where everyone feels they belong. The position may serve as Manager on Duty and supports training, patient service, sales, store operations, and compliance with applicable Florida medical cannabis regulations.

Requirements

Must be 21 years of age or older.
High school diploma or equivalent.
Valid government-issued photo ID.
Two years of experience in retail or a similar industry where customer service is critical.
Flexibility to work evenings, weekends, and holidays.
Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively.
Excellent verbal and written communication skills.
Ability to handle difficult situations and resolve them in a timely and professional manner.
Proficiency with Microsoft Office Suite.

Nice To Haves

Proven track record of leadership capabilities.

Responsibilities

Act as a training ambassador and assist with new employee orientation, new product launch education, and team skill development.
Serve as Manager on Duty as needed, handling store opening, closing, banking, security, and other operational tasks.
Model best-in-class service that exceeds customer expectations and builds long-term rapport in alignment with the established customer service model.
Provide customers and caregivers with cannabis recommendations and discuss therapy goals, product effects, potency, dosing, consumption methods, and administration.
Participate in patient intake, entering and maintaining appropriate paperwork and patient records while protecting sensitive information and maintaining privacy and confidentiality.
Accurately receive, prepare, and complete patient orders and sales using the point-of-sale system.
Resolve customer conflicts and complaints appropriately and professionally to support long-term patient relationships and brand loyalty.
Maintain accurate records of activities, including customer records, in accordance with Florida Office of Compassionate Use requirements, Florida statutes for Medical Marijuana Treatment Centers, and applicable local, state, and federal regulations.