Part Time Lead Retail Sales Associate

Live Parallel • Miami, FL

4d

About The Position

The Lead Retail Sales Associate takes ownership of operational tasks while influencing and supporting others. As a product and industry expert in Parallel’s retail locations, this role provides knowledgeable, exceptional service and helps ensure stores are welcoming places where everyone feels they belong. The position supports employee training, store operations, customer and caregiver education, patient intake, order processing, and accurate recordkeeping in accordance with applicable Florida medical-marijuana regulations.

Requirements

• Must be at least 21 years old.
• High school diploma or equivalent.
• Valid government-issued photo ID.
• Two years of experience in retail or a similar customer-service-focused industry.
• Flexibility to work evenings, weekends, and holidays.
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations and resolve them in a timely and professional manner.
• Proficiency with Microsoft Office Suite.

Nice To Haves

• Proven track record of leadership capabilities.

Responsibilities

• Act as a training ambassador and assist with new employee orientation, new product launch education, and team skill development.
• Assume the Manager on Duty role as needed and support store opening, closing, banking, and security operations.
• Model best-in-class service that exceeds customer expectations and builds long-term rapport in alignment with the established customer service model.
• Provide customers and caregivers with cannabis recommendations and discuss therapy goals, product effects, potency, dosing, consumption methods, and administration.
• Participate in patient intake, enter and maintain paperwork and patient records, and protect the privacy and confidentiality of sensitive patient information.
• Accurately receive, prepare, and complete patient orders and sales using the point-of-sale system.
• Resolve customer conflicts and complaints professionally to support lasting patient relationships and brand loyalty.
• Maintain accurate records of activities, including customer records, in accordance with Florida Office of Compassionate Use requirements, Florida statutes for medical marijuana treatment centers, and applicable local, state, and federal regulations.

Benefits

• Employee discount.
• Pet insurance.
• Opportunity to make a difference through the Employee Relief Fund and community volunteerism via the Parallel Cares program.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED