Lead Retail Associate - Fashion Island

BYLT Premium Basics•Newport Beach, CA

About The Position

BYLT Premium Basics is seeking a Lead Retail Stylist to create elevated customer experiences through styling, product knowledge, relationship building, and sales. The role leads by example on the sales floor, connects with customers, understands their needs, and curates outfits for their lifestyles and occasions. The Lead Retail Associate mentors and inspires Retail Stylists, partners with the Store Manager to support sales performance and daily operations, and helps foster a culture of accountability and exceptional service.

Requirements

Previous retail or sales experience.
Strong communication and interpersonal skills to engage confidently with customers and team members and contribute to sales goals.
Ability to deliver a premium customer experience.
Strong problem-solving and information-gathering skills.
Ability to quickly learn and follow company procedures, operational standards, and selling practices.
Ability to motivate, coach, and inspire team members to deliver an elevated customer experience.
Ability to handle customer interactions and concerns courteously and professionally.
Dedication to becoming a BYLT product expert.
Ability to work a varied schedule, including mornings, evenings, weekends, and holidays, based on business needs.
Must be 18 or older, or have a high school diploma or GED.
Dependable, accountable, and adaptable, with a strong work ethic and ability to balance leadership duties, customer engagement, and store operations.

Nice To Haves

Supervisor experience.

Responsibilities

Lead by example on the sales floor and coach and support Retail Stylists.
Understand customer needs and create outfits that support those needs and drive sales.
Execute opening and closing procedures and prepare the store for daily operations.
Follow cash-handling procedures, including register reconciliation, deposit preparation, and ordering change.
Mentor Retail Stylists in customer engagement, product knowledge, styling, relationship building, and selling strategies.
Assist with merchandising the store in alignment with BYLT standards.
Support inventory receiving, processing, replenishment, and stocking in partnership with the Store Manager.
Maintain a clean, organized, and visually engaging sales floor, including folding, hanging, replenishing, and merchandising products.
Monitor store activity, follow operational and loss-prevention procedures, and communicate potential security concerns to management.
Partner with the Store Manager to delegate responsibilities and prioritize daily tasks while balancing operational needs and customer engagement.
Identify opportunities to improve customer experience, streamline operations, and elevate selling.
Perform other duties as assigned.