Lead Retail Associate

Goodwill Greater Milwaukee & Chicago•Downers Grove, IL

About The Position

The Lead Retail Associate provides daily direction to support store goals and associate work assignments. The role directs routine store activities, including associate break schedules, production processes, end-of-day recovery, and coverage at point of sale and donations. The associate monitors production quality and supports team members in meeting individual production goals, while also serving as a service experience leader. The position helps maintain a safe, orderly work environment, promotes safe equipment use and work practices, communicates and implements policies and procedures, and reports concerns to leadership. It responds to routine employee and customer concerns and complaints, and helps address safety and security issues. The role requires planning and completing routine work, adapting to change, applying basic procedural and customer-service knowledge, and representing Goodwill in the community. Other duties may be assigned.

Requirements

Forklift certification, if required at the site.
Work a varied schedule and flexible hours; nights and weekend shifts may be required to meet business needs.
Regularly lift and/or move up to 10 pounds, frequently up to 20 pounds, and occasionally up to 50 pounds.
Move about to accomplish tasks; lift and move objects horizontally or between lower and higher positions; stoop, kneel, crouch, or crawl; and reach upward or downward.
Stand for extended periods and hear and respond to equipment warning devices.
Use vision to operate a computer keyboard, work with written and electronic information, and assess store production and donation-center operations.
Travel is required.
Work in varying weather conditions and be subject to exposure to human blood, body fluids, or tissue, as well as hazards including dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.

Nice To Haves

Work experience in a retail or production environment is preferred.

Responsibilities

Direct tasks such as associate break schedules, production processes, and end-of-day recovery.
Ensure adequate coverage at point of sale and in donations.
Monitor and assist with production quality standards while encouraging associates to meet individual production goals.
Function as a service experience leader (SEL).
Maintain a safe and orderly work environment and ensure employees use equipment safely and follow safe work practices.
Communicate and implement policies and procedures consistently, reporting concerns to leadership.
Resolve employee and first-level customer concerns and complaints in a timely manner.
Assist with employee and customer concerns and promptly address safety and security concerns.
Plan and manage own work to complete routine responsibilities, and follow through on learning and skill building to adapt to change.
Serve as an ambassador for Goodwill in the wider community and participate in volunteer opportunities as schedule and interest permit.
Complete other duties and responsibilities as assigned.