Lead Registered Dental Assistant

Western Dental•Saginaw, TX

About The Position

The Lead Registered Dental Assistant supervises back-office staff and supports patient care and daily operations at a Western Dental/Brident office. The role includes coordinating staffing and patient flow, maintaining safety and compliance standards, ensuring proper records and inventory, and leading the back-office team. The position also partners with dentists to support patients before and after treatment and prioritizes the Ultimate Patient Experience (UPE). Western Dental/Brident describes its practices as modern and fully equipped and offers team members professional, financial, and personal growth opportunities. Benefits eligibility is based on full-time status.

Requirements

Experience supervising a team of 8–12 team members.
Ability to demonstrate authority, delegate responsibility, and hold a team accountable.
Working knowledge of dental equipment and terminology, OSHA, and safety compliance.
Current X-Ray License, or agreement to obtain the license within six months of employment.

Responsibilities

Supervise back-office staff, including scheduling, training, performance evaluations, and accountability.
Participate in hiring, selection, and retention of back-office staff.
Manage patients in partnership with dentists, provide appropriate pre- and post-treatment instructions, and ensure patient satisfaction.
Monitor patient flow by reviewing the sign-in sheet and appointment book and making necessary schedule adjustments.
Ensure sterilization of the office and equipment.
Ensure compliance with OSHA, Dental Board, and corporate policies and procedures.
Conduct weekly, monthly, and quarterly inspections.
Maintain dental supplies and inventory, and stock operatories, restrooms, and the lab as needed.
Maintain proper patient treatment records.
Lead, inspire, and motivate back-office staff.
Participate in monthly operational meetings.
Prioritize the Ultimate Patient Experience (UPE).