Lead Receptionist

CenterWell•Deland, FL

4d•Onsite

About The Position

The Lead Receptionist is responsible for front desk operations at a healthcare facility, providing a welcoming patient experience while supporting the medical team with administrative tasks. The role leads advanced and specialized administrative, operational, and customer-support responsibilities, using independent initiative and judgment. It includes welcoming patients and visitors, scheduling appointments, maintaining confidential patient records in EMR and CRM systems, updating patient accounts, answering inquiries, and helping keep the reception area tidy, sanitized, and stocked. The Lead Receptionist also supports office administration, which may include monitoring performance metrics, conducting team huddles, and taking on center administration responsibilities when the Center Administrator is absent. The role serves as a subject matter expert for the receptionist team, providing training and guidance, and may travel to support multiple centers. It addresses patient and staff issues, escalations, and complaints, and coordinates work activities, monitors progress toward schedules and goals, and may oversee others as the primary administrative owner of a process or program. This is a patient-facing role subject to the company’s TB screening program. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 scheduled weekly hours. The position is located in DeLand, Florida. The stated annual base pay range is $39,000–$49,400, and the role is eligible for a performance-based bonus incentive plan.

Requirements

High school diploma or GED.
At least 1 year of medical reception experience.
Experience with a value-based care model.
Knowledge of medical terminology.
Experience with electronic medical record (EMR) systems.
Passion for contributing to an organization focused on continuously improving patient experiences and care.
Excellent customer service and phone etiquette.
Team-oriented approach and positive attitude.
Ability to multitask in a fast-paced environment.
Attention to detail and strong organizational skills.
Knowledge of Microsoft Office, including Word, Excel, Outlook, and Access.
Must complete TB screening if selected for this patient-facing role.

Nice To Haves

Experience leading a team or department.
Bilingual in English and Spanish.

Responsibilities

Greet patients and visitors in person and over the phone.
Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
Update patient records accurately and maintain confidentiality using EMR and CRM systems.
Ensure patient accounts are updated correctly and, when applicable, collect copayments at the time of a visit.
Answer incoming calls, respond to patient inquiries, and provide general information.
Keep the reception area tidy, sanitized, and stocked with necessary materials.
Assist with administrative tasks, including potentially monitoring performance metrics and conducting team huddles.
Assume center administration responsibilities in the Center Administrator’s absence, as needed.
Serve as a subject matter expert for the receptionist team and provide training and guidance.
Travel to support multiple centers, as the role may require.
Address and resolve issues, escalations, and complaints from patients or staff.
Coordinate administrative work activities and external vendors, monitor progress toward schedules and goals, and oversee others as needed.