Lead Receptionist

Austin Country Club • Austin, TX

10d • Onsite

About The Position

Austin Country Club is hiring a full-time Lead Receptionist to serve as a welcoming point of contact and help coordinate front desk operations. The role involves staying informed about club activities, hours, meetings, events, and operational changes; supporting member events and food-and-beverage administration; and coordinating closely with front-of-house, food-and-beverage management, and other club departments. The Lead Receptionist also oversees front desk staff training and coaching, scheduling, and communications. The work environment is described as fast-paced, collaborative, flexible, and mission-oriented. The position is based at Austin Country Club in Davenport Ranch, approximately 10 miles west of downtown Austin.

Requirements

• At least 2 years of experience in hospitality, administrative support, or guest services.
• Strong organization, self-motivation, and attention to detail, including the ability to manage multiple projects under tight deadlines.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Comfort with reservation management systems, office equipment, and printing procedures.
• Professional demeanor, polished appearance, discretion, and a passion for member service.

Nice To Haves

• Private club or luxury hospitality experience.
• Experience with Canva, Publisher, or other design tools.
• Proficiency with OpenTable, MembersFirst, Google Sheets, QuickPass, Ring Central, Jonas, or Adobe.

Responsibilities

• Stay informed about daily activities, club hours, and special meetings.
• Support special member events by creating and managing registration lists and day-of registration cards, and handling last-minute changes and requests.
• Maintain and assist with food-and-beverage documents, including staff sign-in/out sheets, schedules, email and phone lists, daily feature menus, server reference sheets, and daily 3 PM reports.
• Know and follow safety and emergency procedures and accident-prevention policies and procedures.
• Coordinate with the food-and-beverage team regarding restaurant closures, special dining events, and logistics.
• Oversee training and coaching of front desk staff.
• Create the front desk staff schedule and manage time-off requests.
• Keep front desk staff organized and aligned by reviewing reservation lists, waitlists, phone lists, and event documents, and communicating process changes.
• Work with front-of-house and food-and-beverage management to manage reservation limits and communicate event details to members.
• Communicate upcoming club events and temporary operational changes to club departments.
• Promptly communicate potential challenges related to event attendance or reservations.
• Attend weekly BEO and food-and-beverage meetings.

Benefits

• Health insurance, eligible within the first 30 days.
• Dental insurance, eligible within the first 30 days.
• Vision insurance, eligible within the first 30 days.
• Basic life insurance.
• Short-term and long-term disability coverage.
• Five days of PTO after 90 days.
• 401(k) with up to 4% employer match after 90 days.
• Free duty meals.
• Provided uniforms.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed