Lead Receptionist

K2 Services•New York, NY

11d•$34 - $36

About The Position

The Lead Receptionist/Concierge oversees front desk operations and provides a high standard of customer service to clients, guests, and employees. The role supervises a team of up to five reception staff, ensuring efficient front desk coverage, strong client relations, and consistent communication across the organization. It reports to the Client Relations Manager or Client Relations Director and is classified as Non-Exempt.

Requirements

High school diploma required.
3–6+ years of experience in receptionist, front desk, concierge, or administrative support roles.
Strong leadership and team management abilities.
Excellent customer service and client-facing communication skills.
Professional front desk and receptionist experience.
Strong organizational and multitasking skills in a fast-paced environment.
High attention to detail and accuracy in administrative tasks.
Strong verbal and written communication skills.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to manage competing priorities and maintain composure under pressure.
Strong interpersonal skills and a collaborative, team-oriented mindset.
Ability to handle confidential information with discretion.
Basic understanding of security protocols and visitor management procedures.
Adaptability and flexibility in dynamic workplace environments.
Experience with scheduling and calendar management tools.
Familiarity with basic office communication and tracking systems.

Nice To Haves

College degree highly preferred.
Prior experience in a lead or supervisory capacity preferred.
Experience with visitor management systems preferred.

Responsibilities

Supervise, train, and mentor reception staff to ensure consistent service quality and team performance.
Develop and manage reception schedules to ensure appropriate front desk coverage.
Oversee daily front desk operations, including greeting visitors and managing incoming calls.
Ensure guests and clients receive a professional, welcoming, and efficient experience.
Serve as the primary point of contact for client and visitor inquiries and service requests.
Coordinate internal and external communication, ensuring accurate and timely message delivery.
Manage appointment scheduling, visitor logs, and front desk traffic flow.
Provide administrative support, including mail distribution, filing, and office supply management.
Support coordination of meetings, conferences, and events, including room and resource setup.
Monitor building access and enforce security and visitor management protocols.
Respond to and escalate security or emergency situations as needed.
Conduct performance evaluations and provide ongoing coaching and feedback to team members.
Support continuous improvement of front desk processes and service delivery standards.