Lead Proper Care Specialist ( Proper Brands)

Vireo Health•Warrenton, MO

5d•Onsite

About The Position

Proper Brands is seeking a full-time Lead Proper Care Specialist to join its retail team in Warrenton, Missouri. The Lead PCS leads the Proper Care Specialist team in partnership with Assistant Managers and the General Manager, providing product and systems training, coaching, and support to new hires. The role also performs store-opening duties when required, including disarming the alarm and preparing the store for the day. The position reports to the Manager on-duty and General Manager and helps uphold Proper Cannabis’s mission, vision, goals, and objectives. The role combines patient service and cannabis product expertise with store operations, compliance, and team leadership. The schedule is approximately 40 hours per week and includes weekends and possible evening shifts during the week. The work takes place in an environmentally controlled retail store.

Requirements

Open availability and flexibility.
High school diploma or GED.
At least 1 year of retail and/or guest services experience.
At least 1 year of cannabis retail experience.
Passion for medical cannabis.
Must be at least 21 years old and able to obtain a Missouri Agent ID.
Ability to adapt quickly in a fast-paced, changing, and challenging environment.
Excellent written and verbal communication skills.
Customer-service-oriented and team-centered approach.
Strong organizational skills and attention to detail.
Ability to reach, bend, stoop, sit, and stand, and to carry and lift up to 30 pounds.

Nice To Haves

Familiarity with Missouri medical cannabis laws and regulations.

Responsibilities

Review the menu and make updates as needed.
Stay up to date on new strains and products, changes in laws, and industry trends.
Educate patients about cannabis products, including flower, edibles, and concentrates, based on their needs or requests.
Verify patient paperwork, documentation, and identification.
Promote a positive, customer-service-focused work environment.
Open the store and complete opening duties, including setting the floor, bringing out registers, and setting up fulfillment.
Review orders and enter discounts as needed.
Move product from the vault into fulfillment to maintain an accurate representation of available inventory.
Maintain the cleanliness, organization, and presentation of the store.
Comply with established state, local, and company policies and procedures.
Train new hires on products and systems.
Complete the store flow chart and oversee breaks and lunches.
Perform other duties assigned by the Manager on-duty or General Manager.