Lead Proper Care Specialist ( Proper Brands)

Vireo Health•Kirkwood, MO

1d•Onsite

About The Position

Proper Brands is hiring a full-time Lead Proper Care Specialist for its Retail team in Kirkwood, Missouri. The Lead PCS leads the Proper Care Specialist team in partnership with the Assistant Managers and General Manager, providing product and systems training, coaching, and support for new hires. The role also includes opening the store when required, preparing the sales floor and fulfillment area, reviewing menus and orders, and helping maintain accurate inventory availability. The Lead PCS educates patients about cannabis products, verifies patient documentation and identification, coordinates team breaks and lunches, and supports a clean, organized, customer-service-focused store. The role reports to the manager on duty and General Manager and upholds the company's mission, vision, goals, and objectives.

Requirements

Open availability and flexibility.
High school diploma or GED.
At least 1 year of retail and/or guest services experience and at least 1 year of cannabis retail experience.
Passion for medical cannabis.
Must be at least 21 years old and able to obtain a Missouri Agent ID.
Ability to adapt quickly in a fast-paced, changing, and challenging environment.
Excellent written and verbal communication skills.
Customer-service orientation and a team-centered approach.
Strong organizational skills and attention to detail.
Ability to reach, bend, stoop, sit, stand, and carry and lift up to 30 pounds.
Ability to work approximately 40 hours per week, including weekends and possible evening shifts.

Nice To Haves

Familiarity with Missouri medical cannabis laws and regulations.

Responsibilities

Lead the PCS team in partnership with the Assistant Managers and General Manager.
Coach team members and provide product and systems training for new hires.
Open the store and complete opening duties, including setting the floor, bringing out registers, and setting up fulfillment.
Review the menu and orders, update the menu, and enter discounts as needed.
Move product from the vault into fulfillment to maintain an accurate representation of available inventory.
Educate patients about flower, edibles, and concentrates based on their needs.
Stay current on new strains, products, law changes, and industry trends.
Verify patient paperwork, documentation, and identification.
Complete the store flow chart and oversee breaks and lunches.
Maintain the cleanliness, organization, and presentation of the store and promote a customer-service-focused work environment.
Comply with state, local, and company policies.
Perform other duties assigned by the manager on duty or General Manager.