Lead, Projects & Change Management

Calgary Homeless Foundation•Calgary, AB

About The Position

Calgary Homeless Foundation (CHF) guides the fight against homelessness. Fueled by this purpose, we envision the day when homelessness is rare, brief, and non-recurring — perhaps an episode in someone's life, but never a condition that defines it. Working in alignment with governments and collaboratively with service providers and community partners, we help translate complex system needs into coordinated, efficient ground-level action that maximizes the impact of every resource and creates lasting pathways out of homelessness. We are uniquely positioned to observe the many challenges facing our city and strengthen the entire sector through strategic leadership, forward-thinking capacity development, and hands-on, day-to-day support. Our comprehensive data warehouse reveals the full picture of homelessness in our community, enabling us to anticipate challenges and identify effective solutions. And we unite diverse stakeholders around shared goals and help address complex situations that no single agency can solve alone. Our collective approach and focus on learning and evaluation equip us to address homelessness across our city while keeping the people experiencing it at the heart of our work. When the system works better together, more people find their way home. We are looking for passionate, entrepreneurial, and talented people to join our action-oriented, high impact team. The Lead, Projects & Change Management reports to the Director, Projects & Change Management and is responsible for leading the planning, delivery, and implementation of assigned projects and strategic initiatives that advance Calgary Homeless Foundation's strategic and operational priorities. The Lead applies project and change management expertise to support effective execution, stakeholder alignment, and sustainable outcomes. Working closely with the Director, responsible Directors, system leaders, internal teams, and external partners, the Lead provides hands-on leadership throughout the project lifecycle, supporting planning, coordination, governance, communication, and delivery activities. In addition to leading assigned projects, the Lead provides day-to-day guidance, coaching, and technical support to Project Coordinators and project teams, helping build project management capability and consistency across the organization.

Requirements

Post-secondary degree, diploma, or certificate in Project Management, Business Administration, Engineering, Management, or related discipline
6–9 years of progressive experience leading projects from initiation through implementation and close-out
Demonstrated experience managing multiple concurrent projects in complex, multi-stakeholder environments
Experience providing functional leadership, coaching, or supervision to project staff (e.g., Project Coordinators or similar roles)
Practical experience embedding change management best-practice models or approaches into project delivery

Nice To Haves

Project Management Professional (PMP) certification, or actively working toward PMP
Formal training or certification in change management (e.g., Prosci approaches or equivalent)
Experience in the non-profit sector, specifically the homeless-serving system of care, would be an asset
Experience working in environments involving systems change, service transformation, or cross-organizational collaboration

Responsibilities

Lead assigned projects from initiation through implementation and close-out, translating objectives into clear scopes, work plans, timelines, and deliverables
Contribute to and support projects led by others, providing project and change management expertise to strengthen planning, coordination, and delivery
Manage day-to-day execution to ensure projects remain on track, within scope, and aligned with agreed outcomes
Identify risks, issues, dependencies, and constraints within assigned projects, and work with project teams to mitigate impacts and escalate decisions or trade-offs in a timely and transparent manner
Work effectively within varying roles across projects, including leading, supporting, and advising, depending on project needs and ownership structures
Identify and manage risks, issues, and dependencies within assigned projects
Escalate decisions, trade-offs, and constraints to leadership in a timely and transparent way
Lead and facilitate project meetings, working sessions, and decision forums to support alignment, clarity, and progress
Lead project communications, including agendas, decisions, updates, and action tracking, in alignment with CHF brand guidelines and, in collaboration with the Communications team where appropriate
Provide clear, regular status reporting to Director, projects and change management
Maintain accurate project documentation and support governance checkpoints and approvals
Embed recognized change management best-practice models into project planning and delivery of assigned projects
Develop and support stakeholder communication and engagement approaches aligned with change management best practices
Integrate people, process, systems, readiness, and adoption considerations into project plans and communications, applying tools proportionate to project size and complexity
Work with the project team and stakeholders to identify change risks early and support structured, sustainable transitions
Apply appropriate project management methodologies and tools based on project size, complexity, and risk
Balance structure with pragmatism in a dynamic, community-based environment
Drive and contribute to lessons learned, evaluation, and continuous improvement efforts
Apply and promote the use of established project management tools, templates, and practices to support consistent and effective delivery
Support the development of internal project and change management capability through coaching, mentoring, knowledge sharing, and practical support to project teams and Project Coordinators.
Model disciplined, pragmatic project practices that strengthen clarity, accountability, and learning across teams
Contribute to broader initiatives and organizational priorities, applying project and change management expertise to support evolving organizational needs