Change Management Lead
About The Position
At Accenture Federal Services, our purpose is to make the US federal government stronger and safer, and to improve the lives of its citizens. We are a team of over 13,000 individuals dedicated to leveraging technology and innovation for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within the global Accenture network. We are recognized as a Glassdoor Top 100 Best Place to Work, offering a supportive community where you can grow, learn, and thrive through practical experience, certifications, and industry training. Contribute to driving meaningful, lasting change that advances government missions.
Requirements
- Bachelor’s Degree.
- 8 years of professional work experience.
- Hands-on experience leading change management initiatives, preferably supporting Pega implementations or other enterprise technology programs.
- Strong understanding of business process optimization, BPR methodologies, and transformation frameworks.
- Experience with requirements-gathering techniques including workshops, interviews, and process mapping.
- Familiarity with change management methodologies (e.g., ADKAR, Prosci, human-centered change, or equivalent).
- Ability to manage stakeholder expectations and maintain alignment across multiple functional groups.
- Active Top Secret clearance.
Nice To Haves
- Experience leading change within Pega-enabled digital transformation initiatives.
- Background in enterprise adoption planning, organizational readiness, and training development.
- Familiarity with Agile delivery environments and practices.
- Experience collaborating with technical delivery teams, product owners, and business stakeholders.
- Exposure to metrics-driven change models and behavioral science–based approaches.
Responsibilities
- Lead and manage change management initiatives for Pega-based transformation programs.
- Facilitate business process reengineering (BPR) to streamline workflows, reduce inefficiencies, and enable optimized future-state operations.
- Conduct requirements-gathering activities such as workshops, interviews, and process-mapping sessions to ensure alignment with project objectives.
- Prioritize business requirements and change requests to maximize impact and ensure strategic delivery.
- Collaborate with cross-functional teams to design and execute change strategies that support successful adoption of new processes and technologies.
- Monitor and report on change-management progress, surfacing risks and challenges early and driving proactive resolution.
- Provide coaching, guidance, and support to team members and stakeholders throughout the change lifecycle.
- Leverage insights aligned with practices including stakeholder engagement, communication, training, and adoption planning.
- Apply modern, human-centered change frameworks consistent to ensure alignment, ability, and adoption across impacted teams.
Benefits
- Accenture Federal Services offers a wide variety of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
