Lead Product Owner

Rocket Mortgage • Detroit, MI

3d

About The Position

As Lead Product Owner on Rocket’s Marketing Technology team, this role combines product ownership expertise with an AI-forward approach to transform workflows across the organization. The position guides product backlogs across multiple business areas and develops AI-enabled workflows that improve efficiency, clarity, collaboration, and innovation at enterprise scale.

The Lead Product Owner owns and prioritizes a portfolio of transactional and promotional marketing initiatives and enterprise-wide capabilities. The role translates business needs into actionable Azure DevOps work items with clear, testable acceptance criteria; partners with engineering, stakeholders, and cross-functional leaders to define requirements, manage dependencies, and deliver solutions; and facilitates Agile ceremonies and collaborative backlog refinement.

The position designs, builds, and deploys AI agents using modern LLM platforms, and applies experience with MCP and AI integration protocols to identify automation and agentic workflow opportunities. It also drives improvements to internal workflows, intake processes, communication channels, team operations, and collaboration patterns. The role navigates ambiguity and competing priorities, builds relationships across a complex multi-brand organization, champions AI adoption, and mentors Product Owners and team members. It stays current with emerging AI capabilities and uses data and analytics to guide prioritization and measure outcomes.

Requirements

• At least 5 years of experience analyzing, designing, and changing business processes with measurable impact.
• At least 4 years of experience in product ownership or similar roles defining and prioritizing technical requirements.
• Bachelor’s degree or equivalent expertise in information technology, business management, marketing, or a related field.
• Hands-on experience building and deploying AI agents using modern LLM platforms such as Claude, Microsoft Copilot, or ChatGPT for team or organizational workflow improvement.
• Proven ability to deliver results and drive workflow efficiency at enterprise scale while managing complex stakeholder ecosystems.
• Expertise writing high-quality work items with testable acceptance criteria and clear value propositions.
• Strong background in backlog management, prioritization frameworks, and Agile methodologies.
• Ability to navigate competing stakeholder priorities, facilitate trade-off discussions, and build consensus across business, technical, and leadership teams.
• Experience using data and analytics to drive prioritization decisions and measure outcomes.
• Experience supporting software products and confidently discussing the underlying technologies.
• Deep familiarity with current and emerging AI technologies, automation tools, and workflow optimization strategies.
• Proficiency with Azure DevOps, Monday.com, Slack, and other collaborative tools.
• Ability to thrive in a fast-paced environment, adapt quickly to change, and embrace ambiguity.

Nice To Haves

• At least 7 years of product ownership or product management experience in complex enterprise environments.
• Certification in Agile practices, such as Certified Scrum Product Owner, SAFe Product Owner/Product Manager, or similar.
• Experience working with Model Context Protocol (MCP) servers and AI integration architectures.
• Experience managing products or initiatives across multi-brand organizations.
• Track record of mentoring Product Owners or team members in AI adoption and best practices.
• History of leading process transformation initiatives, such as intake redesign or workflow optimization.
• Deep understanding of omnichannel customer journeys or marketing automation workflows and marketing technology tools such as Salesforce Marketing Cloud.
• Demonstrated experience implementing enterprise-wide efficiency improvements that scale across teams.
• Passion for using AI to reimagine work, including questioning whether a workflow can disappear rather than simply be automated.
• Track record of building cross-organizational relationships and driving consistency across teams.
• Background in financial services or another large, highly regulated industry.

Responsibilities

• Lead product ownership for a portfolio of business areas across Rocket, including transactional and promotional marketing initiatives and enterprise-wide capabilities.
• Own, prioritize, and maintain a healthy product backlog in Azure DevOps, translating business needs into actionable work items with clear acceptance criteria.
• Design, build, and deploy AI agents using modern LLM platforms to improve workflow efficiency.
• Transform internal workflows, including intake processes, communication channels, and collaboration patterns, to reduce friction and improve clarity.
• Use knowledge of Model Context Protocol (MCP) and AI integration protocols to identify opportunities for intelligent automation and agentic workflows.
• Partner with engineering teams, stakeholders, and cross-functional leaders to define requirements, manage dependencies, and deliver solutions.
• Build and maintain trusted relationships across a complex, multi-brand stakeholder ecosystem and navigate competing priorities.
• Champion AI adoption and mentor peer Product Owners and team members on workflow optimization, stakeholder engagement, and emerging AI capabilities.
• Evaluate and implement improvements to team operations, including work intake flows.
• Stay current with the evolving AI landscape and bring innovative solutions to enterprise challenges.
• Facilitate Agile ceremonies, refine backlogs with engineering teams, and support continuous delivery of business value.
• Bring structure and clarity to ambiguous problems while adapting to fast-paced change.

Benefits

• Eligible team members are offered perks and health benefits intended to support their health and well-being and that of their families.
• The company describes career growth, amazing benefits, and the opportunity to work with leading industry professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior