Lead Product Owner

Domino's•Ann Arbor, MI

About The Position

The Lead Product Owner leads the strategy, development, deployment, adoption, and continuous optimization of a portfolio of DomOS products across global markets. The role is a primary product leader for global store technology capabilities, including Pulse 4.0, Advanced Makeline, Advanced Dispatch, Cut Table Technology, Driver Experience tools, and future operational platforms. Working with Product Management, Engineering, Global Technology Enablement, franchise organizations, and market leadership, the Lead Product Owner helps deliver improvements in operational efficiency, customer experience, profitability, and franchisee satisfaction across varied geographic and operating environments. The role develops global product strategies and multi-year roadmaps, translates market needs into prioritized investments, and establishes success and business-value measures. It balances global standardization with market-specific requirements and leads worldwide rollout planning and deployment, including pilots, readiness, feedback, adoption, and value realization. The Lead Product Owner monitors launch performance, addresses barriers, conducts market and user research, identifies product opportunities, builds cross-functional relationships, presents recommendations to executive leadership, and drives user-centered product improvements based on data and operational feedback.

Requirements

Bachelor's degree in Business, Technology, Computer Science, Engineering, or comparable education and experience.
Five or more years of experience leading digital products, technology products, or operational technology solutions.
Experience supporting global business organizations or international technology deployments.
Demonstrated success launching enterprise software or operational technology solutions at scale.
Strong understanding of restaurant, retail, franchise, or multi-unit operating environments.
Experience managing products through Agile software development methodologies.
Proven ability to influence executive stakeholders and drive alignment across diverse, cross-cultural teams.
Strong analytical capability and experience using data, KPIs, and business outcomes to guide product decisions.
Experience with Jira, Confluence, Aha!, Power BI, or comparable product management and analytics tools.
Excellent written, verbal, presentation, and facilitation skills.
Ability to support collaboration across international time zones.
Willingness to travel domestically and internationally as required.

Responsibilities

Develop and execute global store technology product strategies and own multi-year roadmaps for assigned portfolios.
Translate market needs into prioritized investments and establish product success and business-value measures across markets.
Balance global product standardization with market-specific requirements and partner with international business leaders to identify technology-driven operational improvements.
Lead worldwide rollout planning and deployment strategies for Pulse 4.0 and advanced DomOS tools, including pilot selection, objectives, readiness criteria, success measures, feedback loops, scale recommendations, implementation, adoption, and value realization.
Monitor launch performance and adoption, identify barriers, lead cross-functional mitigation plans, and collaborate with franchise organizations to support smooth technology transitions and positive user experiences.
Conduct ongoing research with franchisees, store operators, market leaders, and operational stakeholders; analyze restaurant technology trends and competitors; and identify opportunities for automation, AI, advanced operational technology, global enhancements, or localization.
Build relationships across franchise organizations, international markets, Operations, and Technology, and align global business and technology teams.
Present strategies, business cases, pilot results, and roadmap recommendations to executive leadership.
Represent the product in field visits, conferences, franchise meetings, and working sessions.
Champion user-centered design, monitor product health, experience, adoption, and satisfaction, and drive continuous improvements using product data and operational feedback.