Lead Product Manager Customer Experience -EMR Integrations

Myriad Genetics•Salt Lake City, UT

10d

About The Position

The Lead Product Manager, Customer Experience – EMR Integrations defines and drives Myriad’s enterprise strategy for EMR-integrated customer experiences, embedding genetic testing into clinical workflows in intuitive, scalable, and clinically meaningful ways. The role partners with Product, Engineering, EMR Technology, Clinical Product, Commercial, Operations, and Executive Leadership to identify high-value opportunities, align investments, and improve ordering, results delivery, clinical decision support, and downstream workflows. The position owns product strategy and execution while serving as a hands-on leader and mentor within the Product organization. It advances product management practices, supports cross-functional delivery, and elevates customer experience through strategic planning, customer and clinical insight, interoperability leadership, measurable outcomes, and continuous improvement.

Requirements

Bachelor’s degree in business, healthcare, informatics, engineering, or a related field.
Experience in at least one of these industries: healthcare system, hospital or physician practice, diagnostics, life sciences, or health tech consulting.
At least 8 years of experience in product management, digital health, healthcare technology, interoperability, or related disciplines.
At least 5 years of experience implementing, improving, or supporting EMR workflows in a health system, vendor, consulting, or clinical lab environment.
Implementation experience with at least two of the following EMR systems: Athena, eClinicalWorks, Greenway Primesuite, NextGen Office, Practice Fusion, or Flatiron.
Demonstrated success leading complex product strategies and cross-functional initiatives with enterprise-wide impact.
Significant experience with healthcare interoperability, clinical workflows, and scalable technical integrations across EMR ecosystems.
Proven ability to influence senior leaders and align stakeholders across complex environments.
Understanding of product management practices, including discovery, requirements definition, prioritization, and delivery.
Strong analytical and problem-solving skills, including the ability to translate customer needs into product solutions.
Excellent written, verbal, and presentation skills.
Ability to collaborate across teams and influence stakeholders without direct authority.
Customer-focused mindset with curiosity, initiative, and a desire to continuously learn and improve.
Strong organizational skills and attention to detail in a fast-paced environment.
Advanced product management expertise across strategy, portfolio planning, prioritization, discovery, delivery, and outcome measurement.
Ability to translate customer, clinical, business, and technical needs into scalable product solutions.
Deep understanding of healthcare interoperability standards, including HL7, FHIR, APIs, and EMR integration approaches.
Strong stakeholder management, executive communication, and presentation skills.
Strategic, analytical, and commercially minded, with strong business acumen.
Demonstrated leadership, mentoring, and coaching capabilities.
Customer-obsessed mindset focused on measurable outcomes and long-term value.

Nice To Haves

Product management and/or EMR implementation experience with a laboratory diagnostic company is preferred.
Experience with multiple EMR vendors is preferred.

Responsibilities

Define and drive the multi-year product strategy for customer-facing EMR integrations across Myriad’s portfolio.
Set priorities that balance customer needs, business objectives, technical feasibility, and long-term platform value.
Lead roadmap planning and investment recommendations for integration, workflow, and interoperability capabilities.
Identify market, regulatory, interoperability, and healthcare technology trends that create strategic advantage.
Build data-driven business cases and align senior stakeholders on priorities, risks, and tradeoffs.
Champion an enterprise view of customer experience across ordering, results delivery, clinical decision support, and follow-up workflows.
Identify opportunities to improve clinical workflows through intuitive, scalable, and measurable EMR-enabled experiences.
Partner with strategic customers, clinicians, and health systems to understand needs and shape future product direction.
Define customer experience principles and outcome measures that guide product decisions across teams.
Ensure investments improve provider efficiency, adoption, utilization, and customer satisfaction.
Lead product strategy for EMR integration capabilities and extensibility across broader EMR ecosystems.
Guide interoperability priorities across HL7, FHIR, APIs, discrete data exchange, and clinical workflows.
Partner with Engineering and EMR Technology to evaluate technical approaches, scalability, and long-term platform investments.
Drive high-impact initiatives that increase adoption, improve workflow fit, and deliver customer value.
Establish standards and best practices for customer-centered integration design.
Serve as the primary product leader for EMR integration strategy across Product, Engineering, Clinical, Commercial, Operations, and Customer Success.
Influence senior leadership through customer insight, strategic recommendations, and business impact analysis.
Align cross-functional teams around priorities, tradeoffs, resource constraints, and execution plans.
Represent Product Management in strategic customer, partner, and executive discussions.
Build trusted relationships across organizational boundaries to accelerate decisions and deliver results.
Define portfolio-level success metrics for adoption, workflow utilization, customer experience, efficiency, and business performance.
Use quantitative and qualitative insights to evaluate investments and maximize customer and business value.
Identify opportunities to improve integrated digital workflows, customer outcomes, and operational performance.
Drive continuous improvement based on customer feedback, field insights, market dynamics, and performance data.
Develop executive-level reporting and recommendations on product performance and strategic opportunities.
Mentor Product Managers and cross-functional partners on product management practices and customer-centered thinking.
Advance product management standards for roadmaps, prioritization, discovery, and outcome measurement.
Foster a culture of innovation, accountability, continuous learning, and hands-on delivery.
Serve as a subject matter expert for customer experience, interoperability, and digital health workflows.
Take a hands-on, action-oriented role in advancing key engagements, removing barriers, and delivering meaningful outcomes.