Lead Product Manager Customer Experience -EMR Integrations

Myriad Genetics•Salt Lake City, UT

10d•$141,300 - $176,600

About The Position

The Lead Product Manager, Customer Experience – EMR Integrations defines and drives Myriad’s enterprise strategy for EMR-integrated customer experiences, focusing on embedding genetic testing into clinical workflows in intuitive, scalable, and clinically meaningful ways. The role partners with Product, Engineering, EMR Technology, Clinical Product, Commercial, Operations, and Executive Leadership to identify high-value opportunities, align investments, and improve ordering, results delivery, clinical decision support, and downstream workflows. The position owns product strategy and execution while serving as a hands-on leader and mentor within the Product organization. It advances product management practices, supports cross-functional delivery, and elevates customer experience. The role leads strategy for EMR integrations, primarily Epic, while guiding interoperability across HL7, FHIR, APIs, discrete data exchange, and clinical workflows. It also defines portfolio-level success measures, evaluates investments, communicates performance and recommendations to executives, and builds alignment across teams and strategic customers.

Requirements

Bachelor’s degree in business, healthcare, informatics, engineering, or a related field.
8+ years of experience in product management, digital health, healthcare technology, interoperability, or related disciplines.
5+ years of experience implementing, improving, or supporting EMR workflows in a health system, vendor, consulting, or clinical lab environment; experience with multiple EMR vendors is preferred.
Demonstrated success leading complex product strategies and cross-functional initiatives with enterprise-wide impact.
Significant experience with healthcare interoperability, clinical workflows, and scalable technical integrations across EMR ecosystems.
Proven ability to influence senior leaders and align stakeholders across complex environments.
Understanding of product management practices, including discovery, requirements definition, prioritization, and delivery.
Strong analytical and problem-solving skills, including the ability to translate customer needs into product solutions.
Excellent written, verbal, and presentation skills.
Ability to collaborate across teams and influence stakeholders without direct authority.
Customer-focused mindset with curiosity, initiative, and a desire to continuously learn and improve.
Strong organizational skills and attention to detail in a fast-paced environment.
Advanced product management expertise across strategy, portfolio planning, prioritization, discovery, delivery, and outcome measurement.
Ability to translate customer, clinical, business, and technical needs into scalable product solutions.
Deep understanding of healthcare interoperability standards, including HL7, FHIR, APIs, and EMR integration approaches.
Strong stakeholder management, executive communication, and presentation skills.
Strategic, analytical, and commercially minded, with strong business acumen.
Demonstrated leadership, mentoring, and coaching capabilities.
Customer-obsessed mindset focused on measurable outcomes and long-term value.
Ability to sit and work at a computer for extended periods; use hands for typing, handling documents, and operating office equipment; communicate effectively in written and verbal formats; occasionally lift and carry lightweight materials up to 20 lbs; and travel to off-site locations as needed for meetings or training sessions.

Nice To Haves

Experience in regulated healthcare, diagnostics, life sciences, or health technology organizations is strongly preferred.
Experience with multiple EMR vendors is preferred.

Responsibilities

Define and drive the multi-year strategy for customer-facing EMR integrations across Myriad’s portfolio, primarily focused on Epic.
Set priorities balancing customer needs, business objectives, technical feasibility, and long-term platform value.
Lead roadmap planning and investment recommendations for integration, workflow, and interoperability capabilities.
Identify market, regulatory, interoperability, and healthcare technology trends that create strategic advantage.
Build data-driven business cases and align senior stakeholders on priorities, risks, and tradeoffs.
Champion an enterprise view of customer experience across ordering, results delivery, clinical decision support, and follow-up workflows.
Identify opportunities to improve clinical workflows through intuitive, scalable, measurable EMR-enabled experiences.
Partner with strategic customers, clinicians, and health systems to understand needs and shape product direction.
Define customer experience principles and outcome measures to guide product decisions.
Ensure investments improve provider efficiency, adoption, utilization, and customer satisfaction.
Lead product strategy for EMR integration capabilities, with a deep focus on Epic and extensibility across broader EMR ecosystems.
Guide interoperability priorities across HL7, FHIR, APIs, discrete data exchange, and clinical workflows.
Partner with Engineering and EMR Technology to evaluate technical approaches, scalability, and long-term platform investments.
Drive high-impact initiatives that increase adoption, improve workflow fit, and deliver customer value.
Establish standards and best practices for customer-centered integration design.
Serve as the primary product leader for EMR integration strategy across Product, Engineering, Clinical, Commercial, Operations, and Customer Success.
Influence senior leadership through customer insight, strategic recommendations, and business impact analysis.
Align cross-functional teams around priorities, tradeoffs, resource constraints, and execution plans.
Represent Product Management in strategic customer, partner, and executive discussions.
Build trusted relationships across organizational boundaries to accelerate decisions and deliver results.
Define portfolio-level success metrics for adoption, workflow utilization, customer experience, efficiency, and business performance.
Use quantitative and qualitative insights to evaluate investments and maximize customer and business value.
Identify opportunities to improve integrated digital workflows, customer outcomes, and operational performance.
Drive continuous improvement using customer feedback, field insights, market dynamics, and performance data.
Develop executive-level reporting and recommendations on product performance and strategic opportunities.
Mentor Product Managers and cross-functional partners on product management practices and customer-centered thinking.
Advance product management standards for roadmaps, prioritization, discovery, and outcome measurement.
Foster innovation, accountability, continuous learning, and hands-on delivery.
Serve as a subject matter expert for customer experience, interoperability, and digital health workflows.
Take a hands-on, action-oriented role in advancing key engagements, removing barriers, and delivering meaningful outcomes.