Lead Product Management & Develop

AT&T • Dallas, TX

2d • Onsite

About The Position

Responsible for simplifying the customer experience for complex business solutions, including multi-product and multi-site environments. This role applies systems thinking and end-to-end process reinvention to design the future-state B2B telecom experience with an AI- and agentic-first mindset. The position will define reference models for how customer jobs get done across product archetypes, enabling reusable and modular systems, processes, and tools. This role will help shape the future of business customer experience.

Requirements

• Experience in product management, process transformation, customer experience, and/or business transformation.
• Strong systems thinking and end-to-end process design capabilities.
• Experience simplifying complex customer journeys or operating models.
• Ability to define scalable frameworks and future-state models in ambiguous environments.
• Familiarity with AI-enabled, automated, and/or agentic workflows.
• Strong communication, collaboration, and stakeholder management skills.

Nice To Haves

• Bachelor’s degree preferred.
• 5+ years of related experience preferred.
• Broad experience of fiber, wireless, and value-added services is key.
• GenAI expertise
• Agentic AI expertise - Ideally has built or led development of AI agents in a commercial context

Responsibilities

• Simplify the end-to-end customer experience for complex solutions across multiple products and sites.
• Lead transformation initiatives focused on end-to-end process reinvention, not incremental optimization.
• Apply systems thinking to identify pain points, eliminate complexity, and improve how customer needs are fulfilled with attention to the end-to-end customer journey.
• Establish reference models for how customer jobs are completed across product archetypes.
• Enable the design of reusable, modular systems, tools, and processes that scale across the business.
• Identify opportunities to apply AI, automation, and agentic capabilities to improve customer and employee experiences.
• Partner across product, technology, operations, CX, and service delivery teams to implement future-state solutions.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

What This Job Offers

• Job Type: Full-time
• Career Level: Senior