Lead Product Designer - Qualified, AI Products

Salesforce•Seattle, WA

28d•$172,500 - $260,100

About The Position

Salesforce is hiring a Lead Product Designer to work on Qualified’s AI products, especially Piper, an autonomous AI sales development representative that conducts sales conversations, follows up with prospects, and advances pipeline. The role focuses on two product areas: Piper’s AI brain, including how it understands leads, develops plans, explains its reasoning, and is shaped through its personality, goals, and objection handling; and Piper’s live conversational presence across chat and video, including interaction details that make the experience credible and natural. The designer will help establish design patterns for autonomous agents in enterprise sales. The role emphasizes judgment, strong craft, speed, and prototyping in code or with AI tools. The designer will define problems alongside solutions, work directly with engineering and machine learning, make and ship design decisions, and own work from problem definition through launch. The design team is described as small and intentional, with close product access and fast feedback loops.

Requirements

At least 6 years of product design experience.
At least 2 years of experience with AI or conversational experiences.
Understanding of LLM behavior, including latency, streaming, confidence, and failure modes, and ability to design for it honestly.
Fluency with AI tooling as a core part of the work.
Strong visual and interaction design craft.
Comfort working without a detailed brief and defining the problem alongside the solution.
Ability to work directly with engineering and machine learning.

Nice To Haves

Background in voice, video, or real-time communication design.
Familiarity with enterprise sales or CRM workflows.
Experience designing multi-step autonomous workflows.

Responsibilities

Design interfaces for Piper’s understanding of leads, planning, and explanation of its reasoning.
Design ways for users to shape Piper’s personality, goals, and objection handling.
Design Piper’s live chat and video experience, including micro-interactions, latency handling, turn-taking, and tone.
Help establish design patterns for autonomous agents in enterprise sales.
Prototype in code or with AI tools.
Work directly with engineering and machine learning, with no handoff culture.
Define problems alongside solutions and ship design decisions.
Own work from problem definition through launch and influence product direction.