About The Position

The Lead Principal Technical Program Manager partners with senior management and cross-functional stakeholders to align priorities and goals for complex, high-impact technical programs. The role establishes program scope, milestones, and execution plans aligned with broader business strategies and organizational objectives, while driving collaboration across teams to deliver products and services. The position leads complex, cross-organizational initiatives, proactively manages risks, dependencies, and escalations, and serves as the primary escalation point for critical program issues to ensure timely resolution and successful delivery. It also drives continuous improvement in program execution, operational processes, and organizational effectiveness, using data, reporting, and stakeholder engagement to support informed decision-making and strong business outcomes.

Requirements

  • Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field, or equivalent practical experience.
  • 12+ years of experience in technical program management, business program management, project management, or a related role leading complex, cross-functional initiatives.
  • Demonstrated experience managing large-scale, cross-organizational programs from planning through execution and delivery.
  • Experience partnering with engineering, product, operations, and business stakeholders to drive alignment, resolve dependencies, and deliver strategic outcomes.
  • Experience managing program risks, dependencies, executive escalations, and competing priorities in a fast-paced environment.
  • Strong analytical and problem-solving skills, including experience using data, metrics, and reporting to drive program decisions and measure success.
  • Excellent written and verbal communication skills, including presenting program status, risks, and recommendations to senior leadership.
  • Ability to influence cross-functional teams and drive results without direct authority.

Nice To Haves

  • Experience leading technical programs supporting cloud infrastructure, enterprise software, or large-scale technology organizations.
  • Experience driving operational excellence, process optimization, and organizational change across multiple teams.
  • Experience establishing program governance, operational cadences, KPIs, and executive reporting frameworks.
  • Experience managing multiple concurrent programs with complex stakeholder landscapes and competing business priorities.
  • Experience using data analysis, dashboards, forecasting, or reporting tools to improve program visibility and decision-making.
  • Demonstrated ability to build trusted partnerships with senior leaders and influence strategic business and technical decisions.

Responsibilities

  • Lead planning, execution, and delivery of complex, cross-functional technical programs, aligning them with business objectives, technical strategy, and organizational priorities.
  • Define program scope, milestones, timelines, dependencies, resource requirements, and budgets; proactively manage risks, issues, and changes throughout the program lifecycle.
  • Develop and execute program strategies aligned with enterprise architecture, security, compliance, accessibility, and operational standards.
  • Serve as the primary escalation point for critical program, operational, and security issues, coordinating cross-functional teams to drive timely resolution and risk mitigation.
  • Establish and enforce program governance, delivery standards, KPIs, service level agreements, and reporting to support successful execution and operational excellence.
  • Lead strategic planning for program funding, resource allocation, forecasting, and organizational change management.
  • Drive continuous improvement by optimizing processes, workflows, automation, and operational practices to improve scalability, reliability, and efficiency.
  • Partner with engineering, product management, operations, security, and executive stakeholders to align priorities, communicate program status, and influence strategic decisions.
  • Use data, metrics, dashboards, and analytics to measure program health, identify trends, support decisions, and improve business outcomes.
  • Mentor program managers and cross-functional teams, fostering collaboration, removing delivery obstacles, and driving accountability.
  • Advise senior leadership and customers, develop communication strategies, manage stakeholder expectations, and ensure successful program outcomes.

Benefits

  • Medical, dental, and vision insurance, including expert medical opinion
  • Short-term disability and long-term disability
  • Life insurance and AD&D
  • Supplemental life insurance for employees, spouses, and children
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Flexible or accrued paid vacation, according to eligibility
  • 11 paid holidays
  • Paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal benefits
  • Voluntary benefits including auto, homeowner, and pet insurance
  • May be eligible for bonus, equity, and compensation deferral
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