Lead Principal Platform Software Engineer

Oracle•Seattle, WA

About The Position

Shapes and leads Oracle’s AI for Support technical programs, scaling automation, chat, support ticketing, and data harvesting to deliver trusted, actionable knowledge to GenAI agents. Enables customers to resolve issues through self-service and equips support engineers with timely insights that reduce manual effort and cognitive load, accelerating issue resolution. Drives cross-group platform initiatives, such as identity, configuration, and API gateways, with significant impact on reliability, performance, and compliance. Anticipates and resolves ambiguous distributed-systems problems and sets compatibility and deprecation strategies to minimize downstream risk. Establishes shared observability frameworks, service-level objectives (SLOs), and capacity models used by multiple teams. Defines architectural guardrails, security controls, and reference implementations in partnership with SRE and security. Leads software development and architecture initiatives, defines foundational code and design, guides software development lifecycle improvements, and provides technical leadership, coaching, and subject matter expertise across teams. Partners with stakeholders, customers, security, and SRE to align software architecture and platform work with business and customer goals. Leads complex issue resolution, secure development practices, system maintenance, and continuous improvement across the organization. The position also includes direction of timelines and deliverables for critical projects, cross-functional collaboration, and mentorship and talent development.

Responsibilities

Set group-wide guardrails for platform interoperability, security controls, and client library governance.
Own cross-group programs such as identity, configuration, and API gateway standards, with measurable reliability and performance impact.
Establish shared observability frameworks and rollout policies adopted by multiple teams, and manage deprecation risk.
Lead project initiatives to design software solutions, identify and analyze requirements, and write or define foundational code for new projects or prototypes.
Improve execution across all phases of the software development lifecycle and coach engineers across teams or units.
Guide software features and enhancements, ensure accessibility, and create documentation clarifying software design and code.
Lead process, architecture, and code reviews across projects and products or services.
Troubleshoot highly complex software, API functionality, and integration issues using modern and emerging technologies.
Optimize software testing, quality assurance, error logging, monitoring, and observability.
Implement API versioning, lifecycle, and interoperability strategies.
Lead software, systems, and services architecture initiatives; define project scope and review, influence, and approve design recommendations.
Provide technical guidance, domain expertise, and coaching on architecture decisions and best practices.
Align software architecture with business and customer goals through collaboration with internal and external stakeholders.
Develop performance optimization and scalability strategies, and evaluate technologies for architectural improvements.
Lead efforts to understand customer issues, root causes, and mitigations; provide expert technical guidance to prevent recurrence.
Advocate for customer interests, recommend product enhancements, and guide issue-handling and training processes.
Establish and improve development practices and coding standards with security and leadership teams.
Implement secure development practices and solutions, including automated measures to help prevent vulnerabilities.
Lead maintenance, upgrading, patching, testing, automation, and debugging initiatives to ensure service availability, health, support, and reliability.
Direct timelines, deliverables, and budgets when applicable for critical, high-impact projects; adapt plans to shifting priorities.
Influence cross-functional leaders and external stakeholders, build partnerships, and incorporate diverse perspectives.
Lead advanced problem-solving efforts, serve as an escalation point, identify root causes, and drive solutions that prevent recurring issues.
Share industry expertise and thought leadership, monitor emerging trends and standards, and promote continuous learning and professional development.
Develop and implement process improvements, evaluate their effectiveness, and design metrics to measure success.
Contribute subject matter expertise to talent strategy, interviews, candidate assessment, hiring decisions, and talent development.