Lead Principal Platform Software Engineer

Oracle•Seattle, WA

2d•$96,800 - $306,400

About The Position

Shapes and leads Oracle’s AI for Support technical programs, scaling automation, chat, support ticketing, and data harvesting to deliver trusted, actionable knowledge to GenAI agents. Enables customers to resolve issues through self-service and equips support engineers with timely insights that reduce manual effort and cognitive load and accelerate issue resolution. Drives cross-group platform initiatives, such as identity, configuration, and API gateways, with significant impact on reliability, performance, and compliance. Anticipates and resolves ambiguous distributed-systems problems; establishes compatibility and deprecation strategies to minimize downstream risk; and defines shared observability frameworks, service-level objectives, capacity models, architectural guardrails, security controls, and reference implementations in partnership with SRE and security. Leads software development and architecture initiatives, provides technical guidance and coaching across teams, and drives improvements in quality, testing, performance, scalability, API lifecycle management, security, system maintenance, and customer issue resolution. Coordinates high-impact projects and cross-functional partnerships, promotes continuous improvement and learning, and contributes to talent assessment and development.

Responsibilities

Set group-wide guardrails for platform interoperability, security controls, and client library governance.
Own cross-group programs such as identity, configuration, and API gateway standards, with measurable reliability and performance impact.
Establish shared observability frameworks and rollout policies adopted by multiple teams, and manage deprecation risk.
Lead software project initiatives, identify and analyze requirements, and write foundational code for new projects or prototypes.
Improve software development lifecycle execution and coach engineers across teams or units.
Serve as a subject matter expert in developing and guiding software features and enhancements, ensuring they follow design specifications and accessibility requirements; document software design and code.
Lead process, architecture, and code reviews across projects and products or services.
Use modern and emerging technologies to debug, troubleshoot, and resolve highly complex software issues.
Lead strategic initiatives to optimize software testing, quality assurance, error logging, monitoring, and observability.
Promote innovation, research, and relevant industry practices to optimize product and domain performance.
Resolve complex and systematic API functionality and integration issues; implement API versioning, lifecycle, and interoperability strategies.
Lead design and development initiatives for software, systems, and services; define scope and review, influence, and approve scope and design recommendations.
Provide technical guidance, domain expertise, and coaching on software architecture decisions and best practices; mentor small teams and peers.
Conduct complex periodic architecture reviews and ensure adherence to architectural standards.
Collaborate with internal and external stakeholders to align software architecture with business and customer goals and priorities.
Implement performance optimization and scalability strategies in software design.
Research and evaluate technology for architectural improvements, translating findings into decisions and plans with organizational impact.
Lead efforts with internal and external stakeholders to understand customer issues, determine root causes, and establish mitigations and solutions.
Provide expert technical guidance and support to customers regarding reported issues to mitigate recurrence.
Advocate for customer interests and recommend product enhancements and solutions based on feedback.
Network across lines of business to support customer satisfaction through timely issue resolution and effective communication.
Guide strategic customer issue and defect handling solutions and training processes.
Investigate and troubleshoot complex, broadly reaching product maintenance issues and secure customer agreement on short- and long-term solutions.
Collaborate with security and leadership teams to establish, follow, and improve development practices and coding standards; coach less experienced team members.
Participate in peer reviews and provide technical leadership to ensure quality and adherence to acceptance criteria.
Share expertise on industry best practices and their application to software development.
Implement complex secure software development practices and solutions, using modern approaches and automation to prevent vulnerabilities and augment manual reviews.
Lead periodic system maintenance and testing initiatives for systems requiring upgrades or security patches.
Drive improvements and automation in system testing and debugging to support service availability, health, support, and reliability.
Direct timelines, deliverables, and applicable budgets for critical, high-impact projects; plan for resource or timeline changes as business priorities shift.
Influence cross-functional leaders and external stakeholders to align on strategic objectives, build partnerships, and incorporate diverse perspectives.
Lead advanced problem-solving efforts and serve as an escalation point for complex issues; guide data-driven root-cause analysis and solutions that prevent recurrence.
Contribute industry thought leadership and monitor emerging technologies and standards; promote continuous learning, knowledge sharing, and professional development.
Develop and implement process improvements, evaluate their effectiveness, and create metrics to measure success.
Provide expertise on talent needs and strategy; contribute to candidate interviews, assessments, and hiring decisions.