Lead Practice Coordinator

LifeStance Health•Mount Pleasant, SC

9d•Onsite

About The Position

The Lead Practice Coordinator oversees daily front-office activities for assigned practice group locations, ensuring quality customer service for in-person and remote patients and clinicians. The role supports operational excellence, patient and clinician needs, and Practice Coordinator training and coverage. It is 100% onsite in Mount Pleasant, South Carolina, and requires flexibility to travel between locations within the assigned Practice Group throughout the week. Compensation is $22.75, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent.
At least 2 years of demonstrated success in a healthcare operations role, or at least 1 year of exceptional performance in a similar role or setting.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Excellent written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Flexibility to travel between locations throughout the week.
Ethical conduct and the ability to ensure one’s behavior and the behavior of others align with company standards and values.
Interest and ability to coach and mentor junior employees.
Ability to establish and maintain positive working relationships and work cooperatively to set goals, resolve problems, and make decisions.
Growth mindset, including the ability to identify process improvements, assess problems, gather and process relevant information, and make recommendations or resolve issues.
Flexibility and adaptability to changing responsibilities and company needs.
Organization and attention to detail, including setting priorities, monitoring progress, and maintaining accuracy in data entry and communication.
Ability to resolve conflicts cooperatively and express disagreements constructively without adversely affecting patient care.
Ability to meet the physical requirements of the role, including sitting, standing, bending, talking, hearing, walking, and lifting or moving objects up to 25 pounds.

Nice To Haves

Associate or bachelor's degree.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote company culture, engagement, and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, credit-card information is current, demographics are accurate, and charts are prepared.
Perform general office duties to keep the practice running smoothly and prepared for patients and clinicians.
Monitor the Practice Group phone queue and coordinate resources to manage incoming call demand while balancing other duties.
Coordinate efforts across Practice Coordinators to support KPI achievement.
Lead implementation of new practice-level processes rolled out by the Practice Group Manager or Clinical Director.
Fill front-office staffing gaps and Practice Coordinator vacancies as needed to ensure coverage for patients and clinicians.
Provide responsive, courteous customer service and handle potentially difficult or sensitive situations using crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out.
Support Practice Group patients by phone, email, and portal with billing and payment questions, scheduling needs, release requests, and other requests.
Triage urgent patient issues, direct requests to the appropriate departments, and escalate issues for assistance when needed.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues as needed.
Provide clinicians with general administrative support, including sending letters and faxes, and coordinate with them about additional patient questions.
Audit clinician schedules for appointment accuracy.
Troubleshoot workflow issues and implement workable solutions for Practice Coordinators.
Lead onboarding and on-the-job training for new Practice Coordinators.
Maintain a pleasant, secure, and motivational working environment.