Lead Practice Coordinator

LifeStance Health•Port Washington, WA

6d•Onsite

About The Position

The Lead Practice Coordinator oversees daily front-office activities across assigned practice group locations, ensuring quality service for in-person and remote patients and clinicians. The role supports smooth office operations, coordinates coverage and workflows across Practice Coordinators, helps implement new processes, and provides patient and clinician administrative support. This position is 100% onsite and requires travel between locations within the assigned Practice Group throughout the week. Compensation is $20.00–$25.00 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent required.
At least 2 years of demonstrated success in a healthcare operations role, or at least 1 year of exceptional performance in a similar role or setting.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Excellent written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Flexibility to travel between assigned locations throughout the week.
Professional and ethical conduct consistent with company standards and values.
Ability and willingness to coach and mentor junior employees.
Ability to establish and maintain positive internal and external working relationships and cooperate to set goals, resolve problems, and make decisions.
Growth mindset, including identifying process improvements, assessing problems, gathering relevant information, and making recommendations or resolving issues.
Flexibility and adaptability to changing responsibilities and company needs.
Strong organization and attention to detail, including setting priorities, developing schedules, monitoring progress, and maintaining accurate information in data entry and communications.
Ability to resolve conflict cooperatively and express disagreements constructively without negatively affecting patient care.
Ability to sit, stand, bend, talk, hear, and frequently walk; lift or move objects up to 25 pounds; and perform the specified vision tasks.

Nice To Haves

Associate or bachelor's degree preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote company culture and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment card information is current, demographics are accurate, and charts are prepared.
Perform general office duties to keep the practice running smoothly and prepared for patients and clinicians.
Monitor the Practice Group phone queue and align resources to handle incoming call demand while balancing other duties.
Coordinate efforts across Practice Coordinators to support KPI achievement.
Lead implementation of new practice-level processes introduced by the Practice Group Manager or Clinical Director.
Fill front-office staffing gaps and Practice Coordinator vacancies as needed to maintain patient and clinician support and coverage.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out courteously.
Assist patients across the Practice Group by phone, email, or portal with billing and payment questions, scheduling, release requests, and other needs.
Manage urgent requests, triage patient issues, and resolve them or direct or escalate them to the appropriate department.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues as needed.
Provide general administrative support to clinicians, including sending letters and faxes, and coordinate with clinicians about additional patient questions.
Audit clinician schedules for appointment accuracy.
Troubleshoot workflow issues and implement workable solutions for Practice Coordinators.
Lead onboarding and on-the-job training for new Practice Coordinators.
Maintain a pleasant, secure, and motivational working environment.