Lead Porter (Del Sol)

Casino Del Sol•Tucson, AZ

109d

About The Position

The Lead Porter performs lead custodial duties to meet cleanliness and quality standards in public-area walkways, restrooms, offices, and other areas of Gaming Enterprise Division buildings and facilities. This is the fourth of five classifications. Incumbents work at a high level of expertise, use judgment and independence, and lead the work of others. The role oversees and participates in porter work, coordinates and inspects assigned staff and specialized cleaning crews, provides guidance and training, and assists the supervisor with administrative and employee-relations functions. It also performs custodial cleaning and minor maintenance, helps maintain safe, sanitary, and secure facilities, and supports departmental and GED policies and procedures. The position requires physical work, including lifting and moving objects, extended periods of sitting, walking, or standing, and working in varied indoor and outdoor environments. The employee may encounter hazardous cleaning materials, inclement weather, high noise, flashing lights, smoking areas, and crowds, and must be able to travel to or work at CDS properties or events as required.

Requirements

One year of cleaning-services experience; experience in a multipurpose building such as a gaming, hotel, or convention-center complex is preferred within this minimum qualification.
Successfully pass the Porter 3 exercise/audition.
Demonstrated reliability, responsiveness, and initiative.
Demonstrated record of providing superior guest service.
Be able to work weekends, holidays, and special events as needed; shift changes may be required.
Successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
Have employment eligibility in the United States.
Obtain and retain a valid gaming license and pass a background check.
Working knowledge of cleaning equipment, products, techniques, standards, and hazardous materials.
Knowledge of departmental and GED internal controls, policies, procedures, applicable laws and regulations, and scheduling team members and projects.
Ability to coordinate projects and others’ work; use cleaning equipment and products safely and correctly; and select appropriate products and equipment for tasks.
Strong organizational, planning, time-management, and communication skills; courtesy with the public; ability to build good working relationships and lead others.
Ability to complete assignments efficiently, effectively, and with attention to detail; identify and correct unsafe practices and conditions; and safely operate and care for assigned equipment.
Ability to verify team members’ work for accuracy, proper methods, techniques, and compliance with standards and safe-work procedures.
Ability to follow procedures for handling and storing chemicals and maintain an SDS log.
Ability to complete required program training courses in a timely manner.
Ability to lift and move up to 25 pounds constantly, up to 50 pounds frequently, and up to 100 pounds occasionally, with or without reasonable accommodation.
Ability to sit, walk, or stand for extended periods and perform reaching, handling, pulling, kneeling, stooping, squatting, gripping, crouching, climbing, crawling, twisting, pushing, balancing, and bending, including in confined spaces, at indoor and outdoor events, on uneven surfaces, and on stairs.
Ability to perform duties while exposed to chemicals, fumes, cleaning agents, other hazardous materials, inclement weather, extreme heat or cold, heavy rain, or high humidity for extended durations.
Ability to follow verbal and written directions and read, write, and communicate effectively and professionally.
Ability to work in high-noise environments, flashing lights, smoking areas, large crowds, and a high-pressure, fast-paced environment.
Ability to drive or travel to and work at CDS properties or other events as required.

Nice To Haves

High school diploma or General Equivalency Diploma.
Bilingual in English and Spanish.
Cleaning-services experience in a multipurpose building such as a gaming, hotel, or convention-center complex.

Responsibilities

Perform the duties of Porter 1, 2, and 3.
Coordinate, assign, and inspect the work activities of assigned team members and specialized cleaning crews.
Guide, mentor, coach, train, and review porter staff; inspect work for quality, accuracy, and compliance with instructions and standards.
Oversee and participate in difficult porter work and coordinate custodial assignments to maintain buildings and furniture in a clean, sanitary, safe, and secure condition during an assigned shift.
Assist the supervisor with administrative duties, including writing and issuing call logs and contributing to performance appraisals.
Assist the supervisor with employee-relations matters, including conducting investigations.
Identify the need for major repairs or additional building operating supplies and notify management.
Recommend purchases of cleaning equipment and materials, and ensure storerooms are adequately stocked.
Recommend methods to improve efficiency and reduce costs, and recommend or conduct training programs.
Follow instructions for using chemicals and supplies and comply with departmental, GED, and applicable regulatory policies, including completing Safety Data Sheets (SDS).
Sweep, scrub, and mop rooms, halls, stairways, and offices; strip, refinish, wax, or buff floors; and vacuum and shampoo rugs and carpets.
Operate porter equipment, including buffers, floor scrubbers, carpet extractors, and vacuum cleaners.
Empty, clean, move, and sanitize waste receptacles and ashtrays; pick up debris; and empty sharpeners as needed.
Dust, clean, and polish furniture, woodwork, fixtures, and equipment; remove cobwebs; and clean desks and countertops.
Clean and disinfect restrooms, floor mats, doors, drinking fountains, and fixtures; restock and possibly order supplies; maintain sanitary standards; and perform minor pest-control tasks in buildings as needed.
Wash walls and windows; remove markings from walls, restroom stalls, countertops, and desks; clean mirrors and blinds; and clean filters.
Move furniture, equipment, and other heavy objects for setups, meetings, functions, and special events using pallet jacks, hand trucks, or similar equipment; make minor repairs and adjustments to building fixtures and equipment.
Turn in found articles according to Facilities and GED policies and procedures.
Attend departmental and GED meetings and professional and personal development training programs.
Maintain a clean and professional uniform and personal appearance.
Communicate and interact effectively with assigned employees, coworkers, supervisors, the public, guests, team members, and vendors.
Perform other job-related duties as assigned.