Lead Piercer (Part-Time)

Mejuri•Nashville, TN

6d•$27 - $33•Onsite

About The Position

Mejuri is hiring a part-time Lead Piercer to lead the customer experience and operations of its piercing studio. The role combines needle piercing services with customer education, jewelry styling, sales-floor leadership, and studio management. The Lead Piercer is expected to understand initial piercings, jewelry materials and alloys, safety and hygiene standards, and local regulations. They work closely with the Store Manager, Store Services, Operations Lead, and store staff to improve studio processes, manage supplies and appointments, and promote piercing services.

Requirements

At least 2 years of needle-piercing experience.
Experience working with threadless jewelry.
Current First Aid and Blood-borne Pathogens OSHA certifications.
Experience using an autoclave or Statim.
Have or be eligible for local registration or permits, and meet area requirements such as Blood-borne Pathogens, First Aid/CPR, and vaccination requirements.
Understanding of local piercing laws and requirements.
Strong knowledge of health and safety protocols for piercing procedures.
Demonstrated understanding of service excellence in a consumer environment.
Excellent communication and customer service skills.
Desire to work in a fast-paced, entrepreneurial environment.

Nice To Haves

Experience selling products at a fast-growing company.

Responsibilities

Oversee the complete piercing customer journey, including greeting, check-in, styling, transactions, service, and aftercare education.
Provide calm, professional piercing services and embody Mejuri values in client interactions.
Represent Mejuri and its piercing studios, build a local clientele, and promote awareness of the brand and services.
Share insights and opportunities related to piercing products and services with the Store Manager and Store Services.
Work with the Store Manager to improve the piercing studio’s workflow and processes.
Coordinate with store staff to maintain the schedule and online booking service.
Explain aftercare, signs and symptoms of infection, material-specific care, and individual downsizing information to clients.
Explain piercing procedures and risks, identify medical concerns that may prevent a piercing, and advise clients about suggested care and possible complications.
Lead by example on the sales floor and communicate, train, and uphold Mejuri’s Steps of Selling.
Promote a positive customer experience and services including piercing and engraving.
Oversee piercing studio operations in partnership with Store Services and the Store Manager.
Support inventory management and provide feedback to ensure appropriate piercing-studio quantities and assortment.
Maintain health and safety standards, studio cleanliness, sharps and biohazard waste practices, and physical-space requirements.
Follow legal requirements in customer interactions, including identification checks, requirements, and waivers; inform the Store Manager and Store Services of local law or protocol updates.
Maintain expertise in Mejuri products and piercing jewelry, including labret sizing, materials, gemstones, and metals.
Support client checkups and downsizing.
Style and recommend products for piercing clients and help them plan their ear stacks.
Build appointment occupancy by promoting and educating customers about the piercing studio.
Coordinate with Store Services to order piercing supplies and equipment.
Ensure required legislative paperwork and client records are completed and maintained.